Edited a video in Replay and am trying to publish it -- it's over 1 hour. File is not that large. When I loaded it, it was about 50kb, after editing (I'm the one that has the files that seem to grow) - I'm not sure what size it is, but it shouldn't take this long.
I presume it's user error - put can you put me on a better path.
5 Replies
Hey Claire,
I'm sorry that's happening--I definitely wouldn't expect publishing to take an hour. I'm happy to help!
If your file is already saved to your local drive, try going through these steps to repair Replay.
If you're still getting stuck, send your unpublished file to our team by clicking here, and our Support Engineers will have a look!
Hi there, Claire. I just wanted to clarify -- is it taking over an hour to publish, or is the video itself over an hour long?
Just to start by covering bases, here are some tips on managing Replay files so that they perform well for you.
If you're able to save your Replay file and you can share it here using "Add Attachment," I'm happy to have a look and try to publish on my end.
both
We are in 360 and can't "isolate" Replay. I'm concerned about the our
other work in Rise, Storyline, etc.
Hey Claire!
No worries- here's how to repair Replay 360, specifically. This won't affect the other apps or any of your files.
If that doesn't do the trick, send your unpublished file right in to our Support Engineers over here.
Keep me posted!
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