Replay window not correctly capturing the screen

Jan 22, 2018

I'm now using Windows 10 and have tried IE, Firefox and Chrome.  Replay will not capture the screen correctly in any of these.  After sizing the window to capture what I want to record, the recording moves to a small piece of the window that was shown in the window.  I have checked for an update and it says there is none.  It also stops working frequently when I try to publish.  Can anyone help?

4 Replies
Crystal Horn

Hi there, Scot! This support article from Windows might help you out:

https://support.microsoft.com/en-us/help/4027860/windows-10-view-display-settings

In the scaling dropdown, you should have the option to change it to 100%. I usually have to sign out and back into Windows for it to take effect.

If you're still having trouble, let me know specifically what you're seeing so we can help!

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