Are there any known issues with Replay where the program shuts down while in the middle of a project? I'm using the software for the first time today and on several occasions the software has completely closed out after hitting the Esc key to finish recording or attempting to publish a completed recording.
I'm also noticing a great deal of skipping in the audio while in preview. Unfortunately, because the program won't let me publish any files I've actually been able to successfully record, I can't test it to see if this only happens while in preview.
First, please make sure that you're working with local project files.
Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
If you've confirmed you're working locally, or if you move your project to your local hard drive and still have trouble, it might help to run a quick repair on the software:
You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.
Temporarily turn offUser Account Control (UAC), and reboot your computer when prompted.
Go to Start > Control Panel > Programs > Programs and Features, and uninstall Articulate Replay.
Reboot your computer.
Download and extract this zip file on your computer.
Right-click the rpCleanup.bat file, and select Run as administrator. (This deletes the Replay registry keys and prepares the computer for a clean re-installation. It should only take a few seconds.)
Sorry to hear about the issue that you're having with Replay. Did you also check that you have the video hardware acceleration enabled? I know that other users have had problems before with that. Could you share one of the .replay files with the odd audio as well?
Sorry to hear about the issue that you're having with Replay. Did you also check that you have the video hardware acceleration enabled? I know that other users have had problems before with that. Could you share one of the .replay files with the odd audio as well?
Sorry for the delay in not seeing this yesterday - I tested the two replay files you shared, and the first one titled erfold 01.replay I didn't really notice any choppiness. I played it through a few times and it sounded fairly normal to do. Was this the one with the audio you imported? When I went to publish it it first closed Replay, which I suspect was due to the + sign that was added inbetween the space of "erfold" and "01" so I removed that and published it again. That version is attached for you.
In regards to the second replay file, that one sounded a little choppy, like almost as if the microphone jack was loose, which I'm sure you've checked. It may be possible that a driver issue is interfering with the audio recording within Replay - are you able to update the drivers associated with your video, audio and web cam?
I have checked the jack, but it cannot hurt to do so one more time. I am pretty sure that my drivers are up to date, but maybe not. I will check them again.
The problem is that this is not happening in other applications. It is not happening when I record audio in Adobe Captivate, for example. And it does not happen when I record audio in Camtasia Studio.
Please let me know after you're able to check into those - and I know you mentioned recording through your web cam as well gave the same behavior - do you have a mic that is just a part of the computer itself? The driver issue, although it may work with other recording applications could still be causing issues with Replay - so that'll be an important element to check into.
Thanks for checking into those elements. I know you mentioned previously conducting the more detailed repair steps here, and I'm trying to think of other things that could be interfering with Replay. I checked with another colleague of mine, who had a suggestion to have you up the memory to the maximum as described here - and then if you could pull a new Dxdiag after you've upped the memory and tried recording in Replay again. You can post the new dxdiag here.
Thanks for going through those steps. We didn't see any changes in the dxdialog.txt file, so my next thought would be if you could try a new user profile on your computer. You'll need to uninstall your current one, and reinstall a new one with Replay.
I'd also like to see if you could pull your Windows event logs so that we can see if anything else is going on with your computer.
Here is a screencast that will walk you through the process.Once you've finished, please add all of the EVTX files to a ZIP file.You can upload and attach this file directly to a new Support case. Please reference this thread so that they know what we've gone through already.
Yes - as a new user on your computer, and reinstall Replay and try recording as that user. Once you're able to pull those logs, send them in as well using that link and let me know the case number.
35 Replies
Hi Angela,
Sorry to hear about the trouble!
First, please make sure that you're working with local project files.
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
If you've confirmed you're working locally, or if you move your project to your local hard drive and still have trouble, it might help to run a quick repair on the software:
Articulate Support - How to Repair Articulate Replay
If that doesn't solve the problem, please try following the troubleshooting steps outlined in this article:
Unexpected or Erratic Behavior in Articulate Replay
Let me know if you see any improvement.
Thanks!
Love Replay. Eager to begin using it.
I, too, am having a problem with audio skipping.
Replay 2013: Audio Skipping
Hmmm... I ran the install file again (as an admin) and "repaired" Replay, but I am still getting choppy audio.
I have been recording through a microphone. I will try importing an audio file to see if issue persists.
I hope to get this resolved so that I can begin making screencasts for my students.
Thanks,
Art
Also, program sometimes shuts down when I try to publish.
OK, when I import an audio file, Replay is perfect.
That is good.
Art
Still choppy when I record through a microphone.
Does not seem to matter if I use the microphone built into my webcam or another one. Result is the same.
Art
Well, when I record my voice using Audacity, there is no kipping or choppiness.
Makes me suspect Replay is the issue.
Art
Will try this:
Windows Vista
You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.
Nope, that did not do the trick. I am stumped, for now.
I can also say, though, that this is not happening in Engage. It is specific to Replay.
Art
Hi Art,
Sorry to hear about the issue that you're having with Replay. Did you also check that you have the video hardware acceleration enabled? I know that other users have had problems before with that. Could you share one of the .replay files with the odd audio as well?
Hi, Ashley,
Direct3D Acceleration is enabled. I attached DXDiag.txt to the previous post. Maybe that will be helpful.
I am attaching erfolg01.replay to this post.
Thank you!
Art
Here is another *.replay file.
Apparently too big to upload to this forum.
Thanks!
Art
Recording in other programs is fine.
Not hearing the popping/clicking/choppiness here. - http://www.ahsgerman.com/wp/wp-content/uploads/2014/06/family/index.html
Articulate Engage, of course.
Art
Bump
Hi Art,
Sorry for the delay in not seeing this yesterday - I tested the two replay files you shared, and the first one titled erfold 01.replay I didn't really notice any choppiness. I played it through a few times and it sounded fairly normal to do. Was this the one with the audio you imported? When I went to publish it it first closed Replay, which I suspect was due to the + sign that was added inbetween the space of "erfold" and "01" so I removed that and published it again. That version is attached for you.
In regards to the second replay file, that one sounded a little choppy, like almost as if the microphone jack was loose, which I'm sure you've checked. It may be possible that a driver issue is interfering with the audio recording within Replay - are you able to update the drivers associated with your video, audio and web cam?
HI, Ashley,
Thank you for getting back to me.
I have checked the jack, but it cannot hurt to do so one more time. I am pretty sure that my drivers are up to date, but maybe not. I will check them again.
The problem is that this is not happening in other applications. It is not happening when I record audio in Adobe Captivate, for example. And it does not happen when I record audio in Camtasia Studio.
This leads me to believe it is a Replay issue.
Thank you,
Art
.
Hi Art,
Please let me know after you're able to check into those - and I know you mentioned recording through your web cam as well gave the same behavior - do you have a mic that is just a part of the computer itself? The driver issue, although it may work with other recording applications could still be causing issues with Replay - so that'll be an important element to check into.
Drivers are up to date. Have plugged mike into various jacks. This problem persists.
At this point, I am stumped.
Pretty disappointing. I really want to use Replay.
Hi Art,
Thanks for checking into those elements. I know you mentioned previously conducting the more detailed repair steps here, and I'm trying to think of other things that could be interfering with Replay. I checked with another colleague of mine, who had a suggestion to have you up the memory to the maximum as described here - and then if you could pull a new Dxdiag after you've upped the memory and tried recording in Replay again. You can post the new dxdiag here.
Thank you for sticking with this, Ashley.
I have increased the memory to the maximum and have used Replay one more time.
The new dxdiag.txt file is attached.
Art
Hi Art,
Thanks for going through those steps. We didn't see any changes in the dxdialog.txt file, so my next thought would be if you could try a new user profile on your computer. You'll need to uninstall your current one, and reinstall a new one with Replay.
I'd also like to see if you could pull your Windows event logs so that we can see if anything else is going on with your computer.
The fileswe need will be:
%SystemRoot%\System32\Winevt\Logs\Application.evtx
%SystemRoot%\System32\Winevt\Logs\HardwareEvents.evtx
%SystemRoot%\System32\Winevt\Logs\Internet Explorer.evtx
%SystemRoot%\System32\Winevt\Logs\System.evtx
Here is a screencast that will walk you through the process.Once you've finished, please add all of the EVTX files to a ZIP file.You can upload and attach this file directly to a new Support case. Please reference this thread so that they know what we've gone through already.
Thank you, Ashley. I can do that.
Not clear on just one thing, though: "reinstall a new one with Replay."
Do you mean to first create a new user, then log in as that user and finally use Replay at least once while logged in as the new user?
Art
Hi Art,
Yes - as a new user on your computer, and reinstall Replay and try recording as that user. Once you're able to pull those logs, send them in as well using that link and let me know the case number.
This discussion is closed. You can start a new discussion or contact Articulate Support.