The screen gets automatically zoomed

Oct 23, 2016

Hi,

When I set to record the screen, it gets automatically zoomed and I am able to record only a small portion of the screen. What could be the issue? Please help to resolve.

thanks, Madhuri

 

1 Reply
Ali Goulet

Hi Madhuri!

Thanks for reaching out here. Can you verify that your DPI is set at 96? Check out this article for how to access this setting, the article is Storyline specific but I've heard of this resolving issues in Replay as well. If your DPI settings are different than what is supported, you may see some erratic behavior similar to what you're describing. 

If that does not resolve the problem, you'll want to get in touch with our Support Engineers directly by submitting a case using this form. They'll be able to troubleshoot further with you to get this resolved quickly! :)

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