It sounds like you've been through a series of troubleshooting steps. We'd love to extend a hand!
Would you be willing to share the troublesome video file with our Support Engineers so we can review it in Replay? You can use this private upload link:
Thanks, Adriaan. I can see that Georvy is already working with you directly.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
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Hi Adriaan,
It sounds like you've been through a series of troubleshooting steps. We'd love to extend a hand!
Would you be willing to share the troublesome video file with our Support Engineers so we can review it in Replay? You can use this private upload link:
Hi Katie,
I did upload the Replay video on my first request.
However, I uploaded it again just now. The link that you provided prompted
me to open a new case, the case details are:
We've opened case number 02484648 for you
Thank you!
Kind regards,
Adriaan Coetzee
+27791500200
www.perceptum.co.za Connect with us:
Thanks, Adriaan. I can see that Georvy is already working with you directly.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
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