We are using Articulate Review for Content Reviews. After the last software update done 9/12/17, the reviewers have not been able to put in comments. On two occasions, they put in their email but they are not allowed to click the next button. (See Attached) One time they said they did get their email in but I did get an email and the comment wasn’t in Articulate Review.
We need the comments in review as conformation that the owner requested a revision.
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My reviewers are having the same issue. The content needs to go through several iterations, and as of late last week the reviewers have not been able to re-enter Articulate Review to post additional comments. There were no issues prior to the updates that I installed last week. I replicated the issue using a couple of my personal email accounts to which there is no Articulate ID attached, making sure to access the link on a machine that does not have Articulate 360. I was asked for a password each time. I made sure that the "Allow comments without signing in" checkbox was checked, so I have been able to rule that out.
Hi Reginald, I'm sorry your reviewers are having trouble leaving comments. We haven't seen this issue reported, so I'd like to have a look at your Review Share link. Would you mind sharing it with me in a new thread comment?
I am required to minimize the flow of this information outside the company. Is there a more secure way I can send you a link other than posting it in the thread?
Strangely it seems to have resolved itself somehow. Thanks for testing it. I also tested it with someone else internal and they had no issues. I suppose there was a ghost in the machine yesterday.
One year later and with I guess many updates I am having the same issue.
I work in a company with several HQ all over. When I send my course for review in a different location people cannot access with the URL that I send. I send the URL from the "Share" drop down (see image below).
Sometimes I instruct the person to download the 30 day trial and in other occasion we assign a temporary license. But both solutions are terrible and complicated for many stakeholders. I will gladly receive any help.
When you send that link to your colleagues, can you tell me what they're seeing? They should not need a trial or be an active seat holder to use your Share links.
Could you include one of the links here for me to test too?
I work remotely and most of my stakeholders are not familiar with Articulate. For example below there is a typical comment that I receive:
"David: I could review the slides, but I could not comment , (I needed credentials to Login). "
We as usual have intranet and run a fairly old version of Windows (Windows 7) and Explorer.
Taking in consideration the comment above, I wonder how the comments section works for people who do not have Articulate ID or licenses? I have never found myself in that position so is challenging for me to instruct remotely someone without a license to leave their comments. Is there a visual step by step online that I could share with the above stakeholder?
I cannot share a real version of the course publicly but I have a MOCK-UP version in the url below;
The Articulate Review link you shared looks great! Your reviewers should be able to leave comments there without an Articulate 360 trial or subscription.
If your reviewers are prompted to enter a password, that means the email address they are using is associated with an Articulate ID. They can click the Forgot Password link, and we'll send them an email with steps to create a new password.
Here's a handy video you can send to all your reviewers that demonstrates how to post comments in Articulate Review and when they will see the prompt to enter a password. I hope that's helpful!
I am having the same issue with my colleague. she was able to post on all my SL files but this week it will not let her. I shared the link, created a password and enabled the comments. she still cannot comment.
I just saw this more recent thread so posting my issue here as well, even though I just added it to another thread I saw.
I am experiencing this same issue where my reviewers are unable to leave comments. Review 360 is not accepting their email addresses when attempting to add a comment. It just keeps presenting the add email pop up for them when they click in the comments field. I have also tried 'dummy' addresses e.g nikki@email.com or glen@test.com and they are also not allowing comments to be added. The people reviewing have never used any articulate products before.
I have made sure that I have unticked the 'allow users without articulate IDs to comment'. Have tested in Edge and Chrome (our preferred browser).
If you can please help that would be great. I can give you the email addresses privately of the reviewers if you need to check. Thanks!
19 Replies
Well I guess it was a momentary bug. Everything working fine this morning. Maybe the issue was between the seat and the keyboard?
LOL Brian - it could be, but we also had a bit of downtime earlier this week, so that could have been it too!
You can also see real-time status updates here: https://www.articulatestatus.com
Click the "Subscribe" button in the upper right corner of the status page (above) if you'd like to receive notifications of status changes in the future!
Hope that helps and if you need anything else, let us know.
My reviewers are having the same issue. The content needs to go through several iterations, and as of late last week the reviewers have not been able to re-enter Articulate Review to post additional comments. There were no issues prior to the updates that I installed last week. I replicated the issue using a couple of my personal email accounts to which there is no Articulate ID attached, making sure to access the link on a machine that does not have Articulate 360. I was asked for a password each time. I made sure that the "Allow comments without signing in" checkbox was checked, so I have been able to rule that out.
Hi Reginald, I'm sorry your reviewers are having trouble leaving comments. We haven't seen this issue reported, so I'd like to have a look at your Review Share link. Would you mind sharing it with me in a new thread comment?
I am required to minimize the flow of this information outside the company. Is there a more secure way I can send you a link other than posting it in the thread?
Absolutely! You can send the link to me privately through this form. Thanks!
Awesome, I sent that to you.
Hi Reginald, thanks for sending it over! I just sent you a reply. ☺️
Strangely it seems to have resolved itself somehow. Thanks for testing it. I also tested it with someone else internal and they had no issues. I suppose there was a ghost in the machine yesterday.
Hahah haunted machine's aside, I'm glad it's working again! ☺️
Hi to all,
One year later and with I guess many updates I am having the same issue.
I work in a company with several HQ all over. When I send my course for review in a different location people cannot access with the URL that I send. I send the URL from the "Share" drop down (see image below).
Sometimes I instruct the person to download the 30 day trial and in other occasion we assign a temporary license. But both solutions are terrible and complicated for many stakeholders. I will gladly receive any help.
Thanks
Hi David,
I'd be happy to help!
When you send that link to your colleagues, can you tell me what they're seeing? They should not need a trial or be an active seat holder to use your Share links.
Could you include one of the links here for me to test too?
Hi Ashley, thanks for the reply.
I work remotely and most of my stakeholders are not familiar with Articulate. For example below there is a typical comment that I receive:
"David: I could review the slides, but I could not comment , (I needed credentials to Login). "
We as usual have intranet and run a fairly old version of Windows (Windows 7) and Explorer.
Taking in consideration the comment above, I wonder how the comments section works for people who do not have Articulate ID or licenses? I have never found myself in that position so is challenging for me to instruct remotely someone without a license to leave their comments. Is there a visual step by step online that I could share with the above stakeholder?
I cannot share a real version of the course publicly but I have a MOCK-UP version in the url below;
https://360.articulate.com/review/content/97cb4d6a-f6dd-495e-847d-e9fc3ef16c4b/review
Hello, David!
The Articulate Review link you shared looks great! Your reviewers should be able to leave comments there without an Articulate 360 trial or subscription.
If your reviewers are prompted to enter a password, that means the email address they are using is associated with an Articulate ID. They can click the Forgot Password link, and we'll send them an email with steps to create a new password.
Here's a handy video you can send to all your reviewers that demonstrates how to post comments in Articulate Review and when they will see the prompt to enter a password. I hope that's helpful!
Fantastic, the video will be handy when explaining to others. Thanks
I am having the same issue with my colleague. she was able to post on all my SL files but this week it will not let her. I shared the link, created a password and enabled the comments. she still cannot comment.
Hello there, Meghan!
I'm happy to explore further and have a few quick questions:
Hey Katie!
I just saw this more recent thread so posting my issue here as well, even though I just added it to another thread I saw.
I am experiencing this same issue where my reviewers are unable to leave comments. Review 360 is not accepting their email addresses when attempting to add a comment. It just keeps presenting the add email pop up for them when they click in the comments field. I have also tried 'dummy' addresses e.g nikki@email.com or glen@test.com and they are also not allowing comments to be added. The people reviewing have never used any articulate products before.
I have made sure that I have unticked the 'allow users without articulate IDs to comment'. Have tested in Edge and Chrome (our preferred browser).
If you can please help that would be great. I can give you the email addresses privately of the reviewers if you need to check. Thanks!
Hi Rochelle,
I responded to a similar question here.
I'm sharing for anyone following along and we can continue our conversation there.
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