Hi, does Review timeout if a user has left the page idle for a period of time? I'm curious as there have been occasions where the user has told me they have entered comments but im unable to see them.. Im wondering whether the user has begun entering feedback, left their computer for a period of time and has then come returned to continue entering comments only to not realise that the server has detatched?
Hi there, Stephanie. I wouldn't expect the page to time out. There isn't a requirement to login when viewing your content. Do you have the course password protected? Do you know if that user has an Articulate ID?
Run a test with another reviewer to see if comments entered immediately show up for you. Then have them leave the tab open and enter comments after an hour or so. Of course, we're happy to help you privately if you'd like to share a link to your content with us.
Thanks for the additional information, Stephanie. I've opened a support case on your behalf with these details so that one of our support engineers can take a closer look.
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Hi there, Stephanie. I wouldn't expect the page to time out. There isn't a requirement to login when viewing your content. Do you have the course password protected? Do you know if that user has an Articulate ID?
Run a test with another reviewer to see if comments entered immediately show up for you. Then have them leave the tab open and enter comments after an hour or so. Of course, we're happy to help you privately if you'd like to share a link to your content with us.
Hi Crystal. The course is not password protected and the user does not have an Articulate ID.
I wondered whether it was a security feature of Articulate as this issue has occurred on two separate occassions, with two different clients.
When I get a chance ill need to complete further testing.
Oh no, Stephanie. Did you receive e-mail notifications of the comments the reviewers were leaving?
Let us know what your further testing reveals and we'd be happy to help you out.
If you wish to work 1:1 with a support engineer, you may do so here as well.
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I received a few emails. Then they stopped.
Thanks for the additional information, Stephanie. I've opened a support case on your behalf with these details so that one of our support engineers can take a closer look.
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