Can't update existing version of course

Sep 27, 2018

I can't seem to publish a new version of an existing course to Articulate review. When I do publish - a version is uploaded to Review - but the comments associated to the slides are not shown on the new version - even when nothing has been changed in the .story file. 

The "feedback" section also has a lot of comments under "scene not found".

The file name has not changed and no content has been changed but I get "you have not published this file before" in the dialogue box (see screenshot).

I'd like the comments to be carried over to new versions when I publish.

What am I doing wrong?

Pinned Reply
Lauren Connelly

Hi everyone!

I wanted to share that we just released Team Folders for Review 360! You can now create shared team folders in Review 360 to organize your content and assign permissions. This also includes allowing multiple authors to publish new versions of the content you shared in these folders for better collaboration.

Please let us know if you have any questions!

18 Replies
Ashley Terwilliger-Pollard

Hi Dalene, 

The comments are attached to each version and will carry over to a new publish, and you can always go back to see them when you choose an earlier version in the drop down. If you resolved them you'll need to look in that section of your feedback. 

From your image, I see that there are earlier lessons published? Is that what you're trying to connect it to? 

Dalene Goosen

Hi Asley - yes - I'm trying to have all the comments for a screen carried over to the new version. 

So if I look at screen 3 - I can see the comments from all versions including my comments on progress. But it seems from your response that this is not possible?

I thought it was because storyline is not allowing me to publish the same file - it keeps telling me "you have not published this file before". Which may then be a different issue... 

Very confused :)

Ashley Terwilliger-Pollard

Hi Dalene,

Sorry, I was thinking of resolved comments won't appear on a new publish version, but you can always add them back using the three dots drop down next to share. You'll also find the previous comments listed on the earlier versions, so you can always go back to see what was there before.

Also, when a learner tries to add comments on an older version they'll see a prompt to use the latest version:

As for why it's not letting you publish the same file to a new version, they appear to have the same file name so that should be working. Besides content in the course, was there anything else you changed in terms of how the file was setup? 

Could you try publishing the file to a new item, and see if immediately after that you can publish a new version of that item? 

Paul Tottle

Hi. I seem to have a similar problem. I'm not sure. I've asked for feedback on my eLearning through Review, but didn't realise that somehow the latest version has been published as a separate and different review item. Same name and date, but its separate. So reviews are coming in on a slightly older version. How does this work? I want to minimise this happening in the future.

The only thing that might have changed is I moved my Storyline 360 file folder location. (I tried but was unable to move the default My Articulate Projects, so I moved them manually. Any clues on how to move the My Articulate Projects properly?).

I'm with Dalene, it would be good to have non-resolved comments move with new versions, if needed.  That way it can function more as a living document if there are frequent revisions.

Okay, that's 3 issues I've commented on. Somehow they might be entwined.

 

Ashley Terwilliger-Pollard

Is this the only course where it made a new item, and not a new version? Let us know if you see something odd like this again, and it'll help to take a look at your Articulate 360 account. We'd want to know the course title, time of publishing, and your Articulate ID, so you may want to share that info privately with our Support Team

Let me know if you need anything else! 

Alyssa Gomez

Ah, that's it, Jane!

Now that you're the new owner of the course, you'll publish to your own Review 360 account. That means that the Review 360 URL will change, and any comments made on the old URL won't be visible when you publish the project.

We've seen requests for a Team Review 360 account which would solve this issue, so I'll add your vote to that feature request. 

HR Tech Training

Thanks, that would sure be handy as we have a Team account, so it would be great if the review link and associated comments were able to be passed along with the "source file" when handing off projects. I can still access the comments, just using the review link ,however I can't integrate them and update to the same link - time to make a new version, new link, I guess. 

Alyssa Gomez

Great question, Holly!

When you click the Review tab at the top of the Rise 360 course, you should see the page below. You'll have the option to Create a new item, or Publish a new version of an existing item. 

Choose Create a new item to generate a new URL for the second version. The feedback from the first version will not carry over to the second version. 

Octo D

It super annoying, even if we select : Publish a new version of an existing item in Storyline 360, it often keeps on publishing new versions, we lose all the comments and have to copy them manually. I think that it's because I work on a copy of the document?  Since SL360 gets buggy when it's in a dropbox file, I copy it on my desktop, and often am not able to publish under the existing item in Review

Lauren Connelly

Hi everyone!

I wanted to share that we just released Team Folders for Review 360! You can now create shared team folders in Review 360 to organize your content and assign permissions. This also includes allowing multiple authors to publish new versions of the content you shared in these folders for better collaboration.

Please let us know if you have any questions!

This discussion is closed. You can start a new discussion or contact Articulate Support.