I have tried several times, including rebooting and uninstalling and reinstalling the Storyline Component, but I cannot get one of my courses to publish to Review. I get an Internet connection failure, but the Internet connection is fine. This has happened before, but I have gotten the other courses to eventually publish.
Sorry to hear you're running into this! All of our systems are operational, so I wouldn't expect you to have an issue publishing to Review. If you see this error message when publishing a course to Articulate 360, review the reasons and solutions here. Let me know if this helps!
Unfortunately, I still can't publish the course and none of the issues below
apply.
You're disconnected from the internet. Connection working
You're experiencing a timeout when uploading a large course over a slow or
intermittent connection. Connection working, and file smaller than others
that I have been able to load.
Articulate 360 is down or partially down. Has worked with other courses, but
not this one.
The ports required for Articulate 360 are restricted by your network. No, I
work from home and I can publish other courses.
The ports required for Articulate 360 are restricted by your network. No, I
work from home and I can publish other courses.
Sorry to hear those solutions didn't work for you, Laura! I'd like to have our Support Engineers take a look at this issue. They can work with you one-on-one to nail down the reason this is happening to you. You can open a case here, and you'll hear from one of the engineers shortly after. And if you don't mind sharing your case number with me, I can also follow along!
I also wanted to mention that responding via email includes your email signature here. You're welcome to come back and edit out that information, if you'd like. :)
Review isn't down right now - but you can always check our status page (and subscribe to updates) here.
Can you tell me what happens when you try to publish to Review - at what point does the publish stop? Is this a file you published before or a new file?
If you can share the .story file here, I'm happy to test it too. Upload it using the "Add Attachment" button as shown below:
I am waiting to complete an update (which seems to happen frequently) from the IT department. An error message was appearing each time I would try to publish to Review.
Have you tried creating it as a new Review course vs. the version of your previously published course?
Is it this one Storyline course causing the issue or anything you've tried to publish to Review? We did have an issue with the latest update that caused some publishing issues - but the latest update resolved that.
Is that what your IT team is stalling? Those are happening frequently - all part of the benefits of the subscription model! We're able to release fixes and new features on a more regular basis. 😀
9 Replies
Hi Laura,
Sorry to hear you're running into this! All of our systems are operational, so I wouldn't expect you to have an issue publishing to Review. If you see this error message when publishing a course to Articulate 360, review the reasons and solutions here. Let me know if this helps!
Unfortunately, I still can't publish the course and none of the issues below
apply.
You're disconnected from the internet. Connection working
You're experiencing a timeout when uploading a large course over a slow or
intermittent connection. Connection working, and file smaller than others
that I have been able to load.
Articulate 360 is down or partially down. Has worked with other courses, but
not this one.
The ports required for Articulate 360 are restricted by your network. No, I
work from home and I can publish other courses.
The ports required for Articulate 360 are restricted by your network. No, I
work from home and I can publish other courses.
Laura Moats
dba
Instructional Design
Technical Writing
Translation Management
Creative Services
(585) 944-7332
Peace to the world
Sorry to hear those solutions didn't work for you, Laura! I'd like to have our Support Engineers take a look at this issue. They can work with you one-on-one to nail down the reason this is happening to you. You can open a case here, and you'll hear from one of the engineers shortly after. And if you don't mind sharing your case number with me, I can also follow along!
I also wanted to mention that responding via email includes your email signature here. You're welcome to come back and edit out that information, if you'd like. :)
Thanks, I submitted a case.
Thanks for letting me know. I can see your case 01019461, so you should hear from one of the Engineers shortly!
Is Review down or something going on with it? I am trying to publish a Storyline file to it and its not working.
Hi Helena,
Review isn't down right now - but you can always check our status page (and subscribe to updates) here.
Can you tell me what happens when you try to publish to Review - at what point does the publish stop? Is this a file you published before or a new file?
If you can share the .story file here, I'm happy to test it too. Upload it using the "Add Attachment" button as shown below:
Good morning,
I am waiting to complete an update (which seems to happen frequently) from the IT department. An error message was appearing each time I would try to publish to Review.
Thanks Helena for the screenshot.
Is that what your IT team is stalling? Those are happening frequently - all part of the benefits of the subscription model! We're able to release fixes and new features on a more regular basis. 😀
Here's the Storyline 360 version history if you want to see which fixes were released most recently.
This discussion is closed. You can start a new discussion or contact Articulate Support.