I need to keep them for auditing purposes, have tried .csv, (do not want to use), and do not know where the .pdf export goes to, if anywhere - cannot find it.
Exporting comments as a PDF is working again. Sorry for the inconvenience. We'll be keeping an eye on this and making some improvements for the future. Let us know if you still run into trouble.
Thanks for the quick response. After your post, I tried again and it worked. However, when comparing the PDF and the CSV file, it seems the PDF doesn't show "resolved" comments - while the CSV does. Is there any way to enable this? That way, we can see the entire progression of comments/changes in the story?
PDF export does work a bit different when it comes to resolved comments. To export resolved comments with a PDF you need to make sure that your item is Showing Resolved Comments - http://articulate.fyi/2s2uKqj
We'll consider making this work like CSV. I can see how it is confusing.
9 Replies
Sorry for the trouble. We'll get this fixed up and I'll post here once PDF export is working.
Ah!
That explains it - thanks!
Please also check the .csv export, as it just gave me a screenfull of code!
Bruce
Exporting comments as a PDF is working again. Sorry for the inconvenience. We'll be keeping an eye on this and making some improvements for the future. Let us know if you still run into trouble.
Hi Bruce,
CSV export should be working just fine. If you're seeing a problem with your export, would that be something you could share?
Hi there!
Can you confirm this again? I'm able to export comments as .csv but received the "failed file" when exporting as pdf.
I've tried different browsers and with different permissions but still run into the same issue.
Thank you,
Marisa
Hi Marisa,
Could you please give this another try? It should be back up and running now.
We have found an issue here and we're working on a permanent fix. I'll keep this discussion updated. Thanks for your patience.
Hi Mike!
Thanks for the quick response. After your post, I tried again and it worked. However, when comparing the PDF and the CSV file, it seems the PDF doesn't show "resolved" comments - while the CSV does. Is there any way to enable this? That way, we can see the entire progression of comments/changes in the story?
Thanks again :)
Marisa
PDF export does work a bit different when it comes to resolved comments. To export resolved comments with a PDF you need to make sure that your item is Showing Resolved Comments - http://articulate.fyi/2s2uKqj
We'll consider making this work like CSV. I can see how it is confusing.
Awesome!
Thanks again for all your help :)
mL
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