New Articulate Review Feature - Email Notification Settings

I really appreciate the email notifications. and even more so the option for the email settings. 

I have one question, if I reply to a comment, then the person who i'm replying to will see the reply, yet they will not see what the original comment is. Is there a way to include the original comment in the email?

Hi Brian, I noticed that when i change my settings it doesn't "save". I'll change it to hourly, and then when i leave the settings menu and go back it reverts to "instant delivery"

I have about 8 different projects under review, so you can image the amount of emails I receive. My current work around is creating a folder and filtering the emails, But it would be really nice to have use this feature :)

Hi Erin,

I'm really sorry to hear that you're having trouble with this feature! We dug into it ourselves and can't seem to replicate what you're experiencing. Two things to try that'll help us figure this out:

1. Can you let me know what browser you're using and whether you're on a Windows or Mac computer?
2. Try again using a different browser, like maybe Chrome instead of Internet Explorer, and let us know if the same problem occurs.

Thanks! That'll help us a lot.

Oh, and per your earlier question, there isn't a way to include the original comment in the email currently but I'll share your feedback with the development team. Thanks for the input!

Hi Brian -

After I switched the notifications to hourly - I got a summarized email. So that's great. Thanks. But when I am replying to reviewers comments - why are they receiving an email with every reply of mine?

Isn't this notification setting both for the owner of the document as well as the reviewers? Please clarify. Thanks.

Anjali

Hi Anjali,

Great question - the notification settings are user/Articulate ID specific, so each person will be able to set their own schedule for notifications. 

Thanks Ashley. That explains it. 

Does that also mean if I am sharing using "Allow comments without signing in" - there is no way for those reviewers to change these settings? Because they are just commenting using their email address - and do not necessarily have an articulate ID.

Thanks.

If they already have an Articulate ID, they could sign in to update the settings, and if they don't have an Articulate ID they won't be able to change the notification settings. 

Thanks, Ashley! Any word on extending the notification settings feature to folks who don't have and won't sign up for an Articulate ID? (I know, they're missing out by not getting an Articulate ID, but let's be realistic--not everyone will bite that bullet, and it'd be great if they could still manage their notification settings without needing to sign up for an ID.) Thanks!

Hello, Ashley.  Thanks for checking in! 

No update as of yet, I'm going to share your thoughts with the product team. This discussion is tagged to the request's report, so if there's any forward movement, everyone here will get an email notification. No pun intended. 😉