Review Publish from Rise Blank

Dec 13, 2017

Anyone else experiencing a problem publishing from Rise to Review for the last hour or so? Seeing a blank publish for all new published outputs for any Rise package in our library. Going back an hour, older versions display fine.

No errors in the publish and publish to share link works fine. Isolated to Review.

9 Replies

Steve Flowers
Author

over 6 years ago12/13/17 at 9:18 pm (UTC)

Here's an example of the way it displays for me:

https://360.articulate.com/review/content/fa381970-3a04-4b5c-a786-3d7e90095b5a/review

This is the default Health and Wellness course that Adam provided an overview of at release. If you drop-down versions and go back 3 months it displays properly. No amount of publishes fixes the issue.

Steve Flowers
Author

over 6 years ago12/13/17 at 9:30 pm (UTC)

Only console difference is:

Uncaught TypeError: Parameter 'url' must be a strong, not undefined at r.parse (main.bundle.js:102)

Ashley Terwilliger-Pollard
Staff

over 6 years ago12/13/17 at 9:52 pm (UTC)

Hi Steve,

Thanks for reporting this - our team just saw the same thing and our Engineers are already digging in!

I'll keep you posted here.

Leslie McKerchie
Staff

over 6 years ago12/13/17 at 9:53 pm (UTC)

Steve - We are looking into an issue. I'll keep you posted.

Justin Grenier
Staff

over 6 years ago12/13/17 at 11:57 pm (UTC)

Hey, Steve. We’ve rolled out a fix and everything is back to working normally. If you exported a Rise course during this time, you’ll need to export it again to pick up the fix.

Steve Flowers
Author

over 6 years ago12/14/17 at 1:21 am (UTC)

Thanks, Justin! Seeing it's good now. I think I hosed my comments by troubleshooting publishing a copy into the same review instance (won't do that again:)) but all else is good:) No worries.

almost 6 years ago06/20/18 at 8:55 pm (UTC)

Hi Justin, It appears this issue is back. All new exports to Rise Review are showing blank just like the sample linked above. Are the teams aware of this yet?