Review tool not opening in IE11 Dec 28, 2018 By Sara Pinto I am unable to open the review tool in IE11. https://360.articulate.com I tried... 1) Opening it on another computer 2) Publishing with Flash/HTML5 backup 3) Publishing Flash only 4) Removing the https:// from the URL 5) Publishing a course and then clicking "View Project" with IE11 as my default browser It opens in Chrome, but I need to test it in IE.
Leslie McKerchie Staff 5 years ago12/28/18 at 3:28 pm (UTC) Hello Sara, Thanks for reaching out and letting us know what you are experiencing. I'm able to see all of my content in Review when using IE11. What do you see when you access 360.articulate.com from your IE11 browser?
Sara Pinto Author 5 years ago12/28/18 at 3:32 pm (UTC) Hi Leslie - Thank you for the quick reply. I see nothing - a blank browser. See my capture attached. I also added the URL to my safe sites in my pop-up blocker settings and added it to my compatibility list in IE. Capture.PNG
Leslie McKerchie Staff 5 years ago12/28/18 at 3:53 pm (UTC) Thanks, Sara. That is odd. Have you tried turning off the compatibility view or delete the website from your list to see if that allows it to work properly? What Windows version are you using? If that does not work, you can work directly with one of our support engineers here to see if we can dig in a bit further.
Sara Pinto Author 5 years ago12/28/18 at 4:17 pm (UTC) I didn't have those two settings before. I was just trying to troubleshoot. I am using Windows 10. I can log a ticket with the support engineers. Thank you.
Katie Riggio Staff 5 years ago12/28/18 at 4:58 pm (UTC) Hi, Sara. Thanks for this extra detail! I see you shared that your Review content now loads in IE11 in your support case – so happy to hear this! 😊 If you run into this quirk again, please don't hesitate to reach out. We'll be here!
5 Replies
Hello Sara,
Thanks for reaching out and letting us know what you are experiencing. I'm able to see all of my content in Review when using IE11.
What do you see when you access 360.articulate.com from your IE11 browser?
Hi Leslie - Thank you for the quick reply.
I see nothing - a blank browser. See my capture attached.
I also added the URL to my safe sites in my pop-up blocker settings and added it to my compatibility list in IE.
Thanks, Sara.
That is odd.
If that does not work, you can work directly with one of our support engineers here to see if we can dig in a bit further.
I didn't have those two settings before. I was just trying to troubleshoot.
I am using Windows 10.
I can log a ticket with the support engineers. Thank you.
Hi, Sara. Thanks for this extra detail!
I see you shared that your Review content now loads in IE11 in your support case – so happy to hear this! 😊
If you run into this quirk again, please don't hesitate to reach out. We'll be here!
This discussion is closed. You can start a new discussion or contact Articulate Support.