Hello Lawrence. I saw the same behavior with your link with my MBP 10.12.6. When I opened in Safari, Version 11.0 (12604.1.38.1.7), I had to click on the video to make it play. I didn't hear any audio. The slide icons animated in as expected.
Opening the same link in Chrome, the video played immediately, but I still didn't hear any audio.
Can you share your .story file for testing? Also, can you confirm the version of Safari that you have? With Safari open, you can go to the Safari tab at the top of your MBP and choose About Safari.
Many thanks.
Version of Safari - 11.0 (12604.1.38.1.7)
When I open it in Review, the video does not play automatically, but the icons appear as they should, when they should. (the video is set to begin when the timeline starts)
There is no audio on this course but there is on this one: https://360.articulate.com/review/content/cd4e1ce4-b86d-4642-9724-4dfc205c457f/review
The video only works when you click it to begin, when the trigger is set to begin when the timeline starts, also.
Are you able to share the .story project file that you are working with? If you cannot share it here in the forums, you are welcome to share here privately. Just let me know.
Thanks Lawrence! Looks like a support engineer is already taking a look, so I'll defer to their expertise and linked them to this conversation in case it's helpful as well. Thanks again and I'll follow along!
Hey all, we spent days chasing down this issue and we have learned that this is a "feature" of Safari 11, released with High Sierra OS for Mac. It is called "AutoPlay Disabled" and is meant to prevent websites from auto playing those annoying videos as soon as you hit their home pages. The problem is that Apple made the HUGE mistake of enabling by default. You can google "autoplay safari" to learn more, but to disable the setting, see this: https://seo-michael.co.uk/how-to-disable-autoplay-videos-in-safari-11/
Web searches show that this affects all education groups globally and many are asking Apple how to roll out config changes to corporate-based browsers. This does not solve the issue for our customers however, so we are developing an FAQ and short tutorial to explain the issue and provide the workaround. It's been a busy last few days...!!
9 Replies
Hello Lawrence. I saw the same behavior with your link with my MBP 10.12.6. When I opened in Safari, Version 11.0 (12604.1.38.1.7), I had to click on the video to make it play. I didn't hear any audio. The slide icons animated in as expected.
Opening the same link in Chrome, the video played immediately, but I still didn't hear any audio.
Can you share your .story file for testing? Also, can you confirm the version of Safari that you have? With Safari open, you can go to the Safari tab at the top of your MBP and choose About Safari.
Thanks!
Crystal.
Many thanks.
Version of Safari - 11.0 (12604.1.38.1.7)
When I open it in Review, the video does not play automatically, but the icons appear as they should, when they should. (the video is set to begin when the timeline starts)
There is no audio on this course but there is on this one: https://360.articulate.com/review/content/cd4e1ce4-b86d-4642-9724-4dfc205c457f/review
The video only works when you click it to begin, when the trigger is set to begin when the timeline starts, also.
Lawrence Eaton
Hi Lawrence! Thank you for the information and I'm certainly seeing the behavior you are reporting.
What software are you building your course with and would you be able to share your project file so that we can take a closer look?
Leslie,
Software used is Win7 enterprise, Articulate360SL, photoshop, affinity photo.
Hope this helps?
Lawrence Eaton
Hey Lawrence,
Are you able to share the .story project file that you are working with? If you cannot share it here in the forums, you are welcome to share here privately. Just let me know.
Leslie,
Uploaded it . Many thanks for the follow up.
Lawrence
Thanks Lawrence! Looks like a support engineer is already taking a look, so I'll defer to their expertise and linked them to this conversation in case it's helpful as well. Thanks again and I'll follow along!
Hey all, we spent days chasing down this issue and we have learned that this is a "feature" of Safari 11, released with High Sierra OS for Mac. It is called "AutoPlay Disabled" and is meant to prevent websites from auto playing those annoying videos as soon as you hit their home pages. The problem is that Apple made the HUGE mistake of enabling by default. You can google "autoplay safari" to learn more, but to disable the setting, see this: https://seo-michael.co.uk/how-to-disable-autoplay-videos-in-safari-11/
Web searches show that this affects all education groups globally and many are asking Apple how to roll out config changes to corporate-based browsers. This does not solve the issue for our customers however, so we are developing an FAQ and short tutorial to explain the issue and provide the workaround. It's been a busy last few days...!!
Oh no Steph! I bet you have been busy.
I appreciate you chiming in to share your findings, experience, and solution here with the community though.
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