I'm a new user, published my first project to my PC and can open & view - no problem. When i publish to zip or publish to e-mail the zip for SME review, recipients can not get the zipped presentation.htlm to play (blank screen) also the storyboad published pretty much as a blank page, but the presenter notes published fine. Can't find my error, any help is appreciated.
We're so excited to have you here, Andrea (!) – and so sorry to hear you're running into some troubles. Not to worry, as you've come to the right place for help.
Would you be able to share your project file here, so that I can help test it on my end. You can add it to a comment as an attachment. Please also feel free to send it directly to our Support Engineers here if you prefer to send it privately.
3 Replies
We're so excited to have you here, Andrea (!) – and so sorry to hear you're running into some troubles. Not to worry, as you've come to the right place for help.
Would you be able to share your project file here, so that I can help test it on my end. You can add it to a comment as an attachment. Please also feel free to send it directly to our Support Engineers here if you prefer to send it privately.
We look forward to your reply!
Thank you, Katie I sent to the support engineers as you suggested.
Thanks so much, Andrea! I see your submitted case (#01215697), and will be following along as well!
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