Uploading to Articulate Review

Hi Kristen

hard to say - could be a network or internet issue.  You can always check the status here to see if the site is working

Hello Kristen and welcome to E-Learning Heroes :)

Thanks for reaching out. Were you able to get this file working or are you still experiencing difficulty? 

Are you able to access any content loaded into Review or are you just running into an issue with this project?

My project are not showing up in my review area -- for example, I am not able to go into the review area and look at them again.  When I first publish to articulate 360 it opens in review on a new tab -- but I cannot get back to it.  

I started having problems with opening Rise modules in Review a couple of days ago. Yesterday, we could only open them using Firefox. Today, Chrome works, but not Firefox. No luck with Explorer either day.  

Any ideas?

Oh no! So sorry you both are hitting a roadblock in Review, Roxanne and Barbara. 

All Articulate 360 systems are operational on our status page at this time: https://www.articulatestatus.com/ so I'm glad you both reached out to us!

Roxanne: Which authoring tool were the projects created in? Also, do you experience this behavior in multiple browsers or a specific one? Since you're using Articulate 360, could you create a Peek screen recording of what you're seeing? I'll try to replicate the behavior in a similar environment and let you know what I find!

Barbara: Does this Review URL load on your side? Would you be able to share a troublesome Review URL with me here or privately via this link? 

Looking forward to digging in!

Katie,

Thanks for your response.

I just submitted a ticket. Let me know if you need more info. (case number 01649485)

Barb

Barbara Jolly, RPh, MPA, LDE
Professor, Dept. of Clinical & Administrative Services
Director, Office of Lifelong Professional Development
Sullivan University
College of Pharmacy and Health Sciences
2100 Gardiner Lane -- West Campus
Louisville, KY 40205
Office phone: 502-413-8956
Office Fax: 502-413-8990
BLJolly@sullivan.edu

Hi, Barbara. Appreciate you sharing the case number with me!

Look out for an email from the team shortly with their findings and some next steps to try – I'll follow along as well! 

By the way, it looks like you may have replied via email in which your contact information came through. This Peek video will show you how to edit your signature if you'd like!

?I think I am running into trouble because I had the free 60 day account and then purchased via this email address. I wonder if articulate 360 is saving to the 60 day free account -- would you be able to tell?

Hi Roxanne!  It's possible that your desktop apps, like Storyline, are logged in under the incorrect Articulate ID.  You can quickly make sure you're logged in properly in two places:

• Desktop App:  Sign out and sign back in with your subscription email address.
  
  
• 360 on the Web:  Go here to sign out and back in.

Let us know if that helps!

?Yes! That is perfect. I was having trouble getting signed out of my 60 day free version.

Thank you!

?Can you help me with ideas on showing a technical drawing? It has small lines and is somewhat large...

Any ideas?

Roxanne

Hi Roxanne!

Can you tell us a little more about what you're looking to do? Are you inserting an image of a technical drawing into Storyline?

Do you have to scale down the image to fit on your slide? If so, try making your slides larger by adjusting the Story Size. 

If you can tell us more about what's going on, we'd be happy to help!

?Yes -- it is a technical drawing.

I did make it bigger (story size).

I can use zoom -- but was checking to see if there was any other ideas out there.

Roxanne

Hi Roxanne,

It sounds like using a larger story size and a zoom on the image should work. I'll be curious if others in the community have ideas!