1 Second Layer Delay

Does anyone know if there is a way to avoid the slight delay in viewing a layer? I'm working on a project that dynamically puts video clips together (plays them back-to-back) with each clip on a layer of its own. This slight delay causes audio and video to hiccup because it appears there is a pause occurring between the layers. I've set the slide transitions to very fast with no transition, tightened timelines, made sure there were no animations on any objects, etc but this slight delay persists.

PS - I could avoid this issue by placing on the videos on one layer then call the individual videos as needed, however, since I can't turn the display of videos on or off, they stack on top of each other preventing bottom videos from being seen. Layers solve that issue but present a new issue of a 1 second delay in playback between layers. Ugh.

PSS - I could also avoid this issue by assembling the video clips into several individual videos already stitched together, however, I have 7 clips that can be dragged and dropped in any order then played back. Doing the math on this...that's a lot of videos I'd have to stitch together manually just to get smooth playback. Ugh

Any help, ideas or advice would be greatly appreciated.

Thanks, Stephanie

11 Replies
Ali Goulet

Hey Carol! 

Welcome to E-Learning Heroes- so happy you're here 😄

Since this is an older discussion, lets start fresh. Would you mind sharing your .story project file so I can do a little testing first-hand? You can add it right to a comment here in the discussion using the Add Attachment feature in the comment box.

Let me know which version of Storyline you're using and what slide you're seeing the delay on, and I'll be happy to take a look! 

Carol Combs

Hello Ali,

Thank you for replying. I can't share my package due to confidentiality issues. However, if needed, I can create a mock-up. I am using 360. I created a networking model that uses a bubble (circle) to show a "path" along the network. To simulate motion, I used animation and triggers. The animation works fine. However, I have several layers that are involved in the animation. The delay that I am experiencing occurs when the "Show next layer when timeline ends" is triggered. The delay between each layer is about 2.5 seconds. 

Does this make sense?


Thanks again Ali,


Imke van Eeden

I have a similar issue.  On a quiz, I have a character that is placed on the layer to indicate that the student selected the incorrect answer.  When playing back on my local pc it is perfect, when I load it onto the LMS, there is occasionally a delay when the character appears, it happens intermittently, and on different layers, never the same layers, is there a way of stopping this problem. 

Leslie McKerchie

Hello Imke and welcome to E-Learning Heroes :)

Thanks for reaching out and letting us know that you are running into an issue as well. I took a look at the conversations above and I do not have any sample files to take a look at to offer further advice to you here.

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.