100% right, but still fail in Storyline

Good Morning, A.

You may find that one or more users in your Articulate Online account receive a score of 100% but a staus of Failed when the following criteria are true:

• The content was published with Storyline.
• The content is being tracked by a quiz result slide.
• The passing score is set to 100%.

Please review this article for more information, and please let us know if you need anything else.  Thanks!

Justin,

Is this JUST Articulate Online behaviour, or is it applicable across other LMSs too?

Thanks

Great question, Bruce!

This behavior is confined strictly to Articulate Online.  Thanks for asking!

Guys:

I wanted to revisit this thread and share that this behavior has also been reproduced in SCORM Cloud.  Both instances in both environments have been escalated to the Articulate QA Team for resolution.

Please let us know if you have any questions.  Thanks! 

I have also had this happen on an 80% pass score in storyline.  The pass score was set to 80% (8 out of 10 questions), and people are getting marked as failed on articulate online reports.  Let me know if there has been an update

Here is a pic of the articulate online attempt detail:

Good Afternoon, Leana.

Would you mind submitting a Support Case and including a copy of your .story file?  We'd love to attempt to reproduce the 80% problem as well.  Thanks!

Will do!

Was there ever any resloution to this? I am having the same issue with the 80% problem as well.

Thanks!

Good Morning, Bryan.

The Articulate Quality Assurance Team confirmed on 10/09/2012 that this is a software defect within Storyline.  This will be fixed with the next Storyline Update, which is currently in Beta.  Stay tuned to our Word of Mouth Blog for updates.

In the interim, I believe Leana was able to work around the problem by setting the passing score 1 point below what she needed.

Please let us know if you need anything else.  Thanks!

We're having the same issue with a quiz used through Articulate Presenter. We updated everything with the IE10 patch that was supposed to take care of problems with the quiz results being passed to the LMS. They're getting to the LMS now, but the students are seeing that "failed" notice when they've passed, which is not a good student experience. Do you have any suggestions, please?

Good Morning, Heather.

If you're experiencing issues with LMS content, please refer to this article, which outlines common issues pertaining to viewing and tracking content in an LMS.

Also, be sure to package your published content properly for your LMS.

If the issue persists, open a support case with your LMS provider, since they're your primary source of support for LMS tracking and reporting issues.

Please let us know if you need anything else.  Thanks!