Mouse hover trigger for hyperlink not working in SL3
May 09, 2017
By
Rio Sloan
We've converted one of our projetcs from SL2 to Sl3 and during testing in preview mode and in our LMS, the original trigger for a hyperlink in a feedback layer is no longer working (Show Layer "Correct hover" when mouse hovers over; restore on mouse leave)
The workaround we have for now is just to make the link clickable so it displays the additional information from the "Correct hover" layer.
Is this a bug or is there a setting that I need to check that didn't transfer right when we converted the SL2 file to SL3?
https://www.dropbox.com/s/865ifvr9z02zedy/Hyperlink%20mouse%20hover.webm?dl=0
36 Replies
Hi there Rio,
Thanks for sharing that screen recording--that was super helpful. I really appreciate you bringing this up, since I haven't seen reports of this in Storyline 3. I did a quick test, and like you I also saw the hyperlink hover trigger does not open the layer in HTML5. The layer does open in Flash, though.
I'm going to bring this to the team, and we'll determine next steps. I'll be sure to keep you updated on any new information I receive.
For now, try using a "when user clicks" trigger instead of a "when mouse hovers over" trigger. If you'd rather a hover than a click, try using a hotspot.
You also have the option of publishing with Flash/HTML5, so users with a Flash-enabled browser will see the Flash version which works as expected.
Thanks again for bringing this to our attention, and I'm sorry if it's slowing you down!
Hi Alyssa,
Thanks! I went ahead and just used hotspots to replace the slides with the hyperlink hover trigger. My director prefers we use HTML5 only or HTML5/Flash for better accessibility, and I'm hoping the issue with the hyperlink hover trigger gets addressed.
Thanks again.
Glad that method will work for you, Rio! We'll keep you posted on any updates about this issue.
This is not working for me as well. Mouse over triggers work fine in SL2 but do not work for me in SL3 on several different projects.
Hi there, Nicole. Thanks for popping in.
Is the mouse over trigger not working for anything, or just not on hyperlinks?
We have documented an issue with hovering over hyperlinks not executing the trigger as expected. You'll get an email notification if we update this discussion with any new information we can share regarding a fix.
The workaround was either:
or
Would either option work for you?
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Yes it's when hyperlinking. Looking forward to a fix - thanks!
Same issue here.
Thanks for popping in, Paul. You'll be subscribed to this discussion now, and you'll get a notification if we post an update.
"If?" I hope an update is posted! This function works perfectly in SL2.
Hi Nicole,
Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here's more information on how we identify and tackle bugs.
I’m sorry if it’s slowing you down but we'll keep you posted here.
Any news on this? It's 6 months since the issue was raised.
I am finding that hyperlinks don't work in text boxes that also contain a reference to a variable. If I remove the variable, the hyperlink works as normal. See attachments.
In addition, the colour of the hyperlink is lost and the line spacing is changed (less).
As a workaround, I had to separate the text containing the variable references (in red) from the rest of the text (in black). The hyperlinks then work as expected and the line spacing is normal.
Hi Dayn,
This issue is still present where when using the trigger timing "when mouse hovered over," trigger is not firing on hyperlinked text in HTML5 output. That's something our team is still taking a look at.
As for the issues with your .story file, it doesn't appear that there are any attachments included? If you'd like to share a copy I'd be happy to take a look. Use the "Add Attachment" button at the bottom of the reply window:
Sorry Ashley. Here you go.
Thanks, Dayn. I'm really glad you brought this up because I haven't seen any mention of this in the forums yet. I tested it in a new file, and I also saw that a hyperlink in the same text box as a variable reference doesn't work correctly. I also saw that the line spacing was lost. It appears that this happens in the HTML5 output only, since the Flash output works normally. You can have a look at my testing here.
I'll get this reported to my team so we can begin looking for next steps. Thanks again for bringing this to our attention!
Glad you could replicate the problem Alyssa.
I am experiencing this same problem - hover trigger for text hyperlink not working - in SL360. I'd prefer the hover trigger over the click trigger, so I'm hoping to get an update as to when this fixed.
Hi Matt,
Is your hyperlink in the same text box as a variable reference? I want to double-check that you're seeing the same problem we've reported to our team, and not something different.
Thanks!
Hi Alyssa,
It's not. It was just regular old text in a text box . Actually, I had submitted a support ticket about this at the same time I posted in this thread today. Your support staff got back to me and confirmed that it looks like a bug with the HTML5 output. He suggested using Flash as the publish output, or using a hotspot over the text instead. i'm avoiding Flash publishing on this project, so I ended up going with the hotspot as a workaround. That's good for my purposes.
He indicated that he would be logging it as a possible bug in your system.
Thanks again for the follow up :)
Thanks Matt for sharing that here and I see your case with Jonathan now. We'll keep you posted here and as a part of the support case once we have more information.
Cool, thanks Ahsley.
I had the same problem today, running the Flash version in Chrom and IE. Thanks for posting the hot spot work around!
Sorry you've run into this too, Pam! We'll let you know here once the fix for this issue is available, and in the meantime I'm glad you've got that workaround to tide you over.
Hello everyone,
Great news! We just released another update for Articulate 360, and included a few important fixes that you'll see in the release notes here.
The item you'll be interested in is:
We fixed several issues with triggers in HTML5 output, including on-click triggers that would automatically execute when using keyboard navigation to tab between objects, key-press triggers that wouldn't jump to the next slide when they were assigned to data-entry fields, and inconsistent hover triggers.
Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.
Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.
I upgraded a course from SL1 to SL3 and there is a slide with layers with hyperlinks which originally were designed to be hover overs. For some reason in SL3 I can't change the order of operations, the option is grayed out. I switched the hover over to clicks and added a trigger to hide the layer when the user clicks outside the text box.