Just installed the 24 January update, Build 3.72.29654.0. I opened up a project I saved yesterday and all of text box sizes have changed (smaller), and one has shifted position to the right.
after I've updated Storyline to 3.72.x all my slides are displayed empty and the program collapses with the first action.
With the downgrade to version 3.71.x the issue you've described here occurs: larger font size and line spacing, so that existing text boxes don't fit anymore.
So a downgrade does not help, neither a totally fresh installation. It seems once you've carried out the update the system is corrupted.
From my experience the downgrade does not help. I never saved a story file in 3.72 and after the downgrade all files are displayed wrong also in 3.71, even after a fresh installation. That is strange.
I'm curious, if the downgrade works for you. Fingers crossed.
there are problems with font size and there is a new (internal) feature with the name UseNewFontScaling
UseNewFontScaling seems to be the reason why downgrading to version before 3.70 is not possible
in the .story file "/story/story.xml" you can find
3.72 UseNewFontScaling="true" <- feature active 3.71 UseNewFontScaling="false" <- feature not active 3.70 UseNewFontScaling="false" <- feature not active 3.69 -- <- feature unknown
I need compatibility to Storyline 3, so probably the best decision is to wait for the April update
Did some checking on another project. First, I made a copy of a pre-3.72 project. Upon examination, I'm seeing that text boxes with a font size less than 20 are not affected by this issue. Some, but not all, of my text boxes of font size greater than or equal to 20 are affected.
Jurgen, this coincides with the test results you posted earlier.
Finally I solved my problem. With version 3.72 Storyline installs new font versions and updates e. g. Open Sans from 1.1 to 3.0. This should be the reason for different font sizes and line spacing.
After the Storyline downgrade the new font versions remain and cause the same problems in Storyline 3.71. After deinstalling the updated fonts and reinstalling Storyline 3.71 it works again as expected.
I assume Storyline 3.72 crashed on my system and displayed empty slides because after the update different versions of the same font family were present.
In the Windows font manager you can check your font versions and perhabs find the fonts which cause problems.
Are you able to send us a copy of your Update 71 (fixed) version of your file? If you prefer to do this privately, you can send it to us via our support page here.
Our team would like to get our hands on some real-world use cases and investigate further.
All the best, Michael Marcos Customer Support Product Liaison
Hi Michael, there isn't any fixed file because I didn't save the file with Storyline 3.72. I opened the file in v3.72 and the system crashed. After the downgrade to v3.71 the same file was displayd wrongly because of the updated font Open Sans. After removing the font and reinstalling v3.71 everything was o.k. again. So it's the same file before and after the update and all downgrades without any changes.
It wasn't a problem with the file but with the fonts that are installed with Storyline 3.72.
21 Replies
do have screenshots - before/after
Can't share because the content is proprietary.
you are right - there is a bug with Storyline 3.72 and text
Storyline 3.71
same .story file opened with 3.72
the font size is different - with 3.71 (21.5px) and opened with 3.72 (25px)
now a have saved in 3.72 the .story file and opened it in 3.71 and the font size is 25px
WARNING: don't save the file with 3.72 until the problem is solved by articulate
new tests: created in 3.71, opened in 3.72
Update: my open support case is #03521348
Update 2: I have them same problem on a second computer
Hi,
after I've updated Storyline to 3.72.x all my slides are displayed empty and the program collapses with the first action.
With the downgrade to version 3.71.x the issue you've described here occurs: larger font size and line spacing, so that existing text boxes don't fit anymore.
So a downgrade does not help, neither a totally fresh installation. It seems once you've carried out the update the system is corrupted.
What can I do?
Michael
it's very strange, that not all files which I created today with 3.71 have the problem on 3.72
a have created 5 times an example
Computer 1: 3 tries -> 2 with errors and 1 without error
Computer 2: 2 tries -> 1 with error and 1 without error
there seem to be a "random" influence - which I did not found
I hope you have backups
I go back to 3.71 - the risk is too high for me to damage my real projects
From my experience the downgrade does not help. I never saved a story file in 3.72 and after the downgrade all files are displayed wrong also in 3.71, even after a fresh installation. That is strange.
I'm curious, if the downgrade works for you. Fingers crossed.
there are problems with font size and there is a new (internal) feature with the name UseNewFontScaling
UseNewFontScaling seems to be the reason why downgrading to version before 3.70 is not possible
in the .story file "/story/story.xml" you can find
I need compatibility to Storyline 3, so probably the best decision is to wait for the April update
Jurgen, have you received any replies from support?
so far i have only received the confirmation for the support case #03521348
Did some checking on another project. First, I made a copy of a pre-3.72 project. Upon examination, I'm seeing that text boxes with a font size less than 20 are not affected by this issue. Some, but not all, of my text boxes of font size greater than or equal to 20 are affected.
Jurgen, this coincides with the test results you posted earlier.
Finally I solved my problem. With version 3.72 Storyline installs new font versions and updates e. g. Open Sans from 1.1 to 3.0. This should be the reason for different font sizes and line spacing.
After the Storyline downgrade the new font versions remain and cause the same problems in Storyline 3.71. After deinstalling the updated fonts and reinstalling Storyline 3.71 it works again as expected.
I assume Storyline 3.72 crashed on my system and displayed empty slides because after the update different versions of the same font family were present.
In the Windows font manager you can check your font versions and perhabs find the fonts which cause problems.
I was just looking at that! And I was just trying to install 3.71 (installation failed 2 times).
It sounds like you're recommending this:
Yes?
Yes, these are the steps that worked for me. With v3.71 Storyline installs the former font versions again.
Hi Michael,
Are you able to send us a copy of your Update 71 (fixed) version of your file? If you prefer to do this privately, you can send it to us via our support page here.
Our team would like to get our hands on some real-world use cases and investigate further.
All the best,
Michael Marcos
Customer Support Product Liaison
Hi Michael, there isn't any fixed file because I didn't save the file with Storyline 3.72. I opened the file in v3.72 and the system crashed. After the downgrade to v3.71 the same file was displayd wrongly because of the updated font Open Sans. After removing the font and reinstalling v3.71 everything was o.k. again. So it's the same file before and after the update and all downgrades without any changes.
It wasn't a problem with the file but with the fonts that are installed with Storyline 3.72.
They reversed the update :-)
this is the right decision (especially for all storyline users without backup strategy)
and as bonus - now we have a storyline version with the nice Jan 2023 features
AND
file compatiblity with Storyline 3 and earlier builds of Storyline 360
Glad something was done so quickly.