360 Course Runs slow on the LMS
Feb 13, 2017
Hello,
I have a client with an Articulate 360 course that has a lot of lag time between screens. Their course has a lot of audio, interactivity, branching. Its 105MB. They are also running the course on VPN. Is the slowness between slides an issue with 360 or the file size and running over VPN? Anything I can do to speed things up in the Publish settings? I did not experience this issue when I was reviewing the course from my local drive or Articulate Review.
Thanks!
5 Replies
Hello Vanessa - I would venture to say it's the way they are viewing the course. You did mention LMS though, so a good test would be to test the content via SCORM Cloud and see if you experience any of the reported behavior. If so, we would want to take a look, but if not - I'd look to the user set-up/viewing environment.
Right in SCORM cloud it is not an issue. Anything I can help them do to troubleshoot?
If you are not able to replicate via SCORM Cloud, it sounds like the user may need to follow up with the LMS team. How's the connection to SCORM Cloud or Review when going through the same VPN? That should help narrow down a bit.
Hi Leslie,
I am now viewing outside of my VPN but on their LMS but am still getting a lag. Any ideas?
Interesting - I would have thought the VPN a bigger culprit than the LMS. You mentioned previously that you had no issue in Review or even in SCORM Cloud, so sounds like following up with the LMS team is needed.
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