360 file will not open

Hello. I have attached a Storyline 360 file that will not open. Storyline crashed while I was working on it yesterday and then the file wouldn't open. It has given me 2 different error messages. Is there any possibility you guys can take a look & see if you can get it to open so I don't loose about 12 hours of work?

Thank you,

Mark Stoutt

9 Replies
Wendy Farmer

Hi Mark

is this file from an import from PPT originally.  If you have the original PPT file we may be able to work with that. Alternatively - check to see if there is a temporary backup file in your temp folder that you can use


I initially get the Project is corrupt or invalid when I try to open from within Storyline 

I get this message when I try to import:

Leslie McKerchie

Hi Mark,

I'm seeing the same thing that Wendy shared above.

As she mentioned, there may still be a working version of your project in your temp files. Here's how to check: 

1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline 

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop. 

3) Change the file extension of the copy on your desktop from *.tmp to *.story. 

4) Double-click the file to open it in Storyline. 

File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). Consider using the preventative measures described in this article to protect your project files.