We never had problems with FITBs in Storyline 3. However, now that we have transitioned to 360 we are receiving feedback that learners cannot add text in both Review 360 and in our LMS (Cornerstone). Would appreciate any tips you can share. Thanks much! :)
That definitely sounds strange - and if you're seeing it within Review 360 and your LMS, that points towards something in the file. Some questions to help with troubleshooting:
Did you initially create this file in Storyline 3 and upgrade it to Storyline 360?
Are you adding in manual text entries or using the Fill-in-the-Blank question type?
What browser are you reviewers and learners viewing it in?
Do you know what update of Storyline 360 you're using? You can check by going to the "Help" Tab -> "About Articulate Storyline".
If you're able to provide a Share link from Review 360 or better yet a copy of your .story file we'll gladly take a look too! You can also always share direct with our Support Team by uploading it by visiting articulatecase.com.
Hi - I just got this same error with one user. When reviewing the course in Review 360 he said he cannot enter anything in the fill in the blank question. It was created in Storyline 360. Any ideas how to troubleshoot? User tried in IE and Chrome.
Thanks for reaching out as well! If you're experiencing this in both Review 360 and your LMS, chances are it may be something that can be fixed within the file.
If you're able to share the file, feel free to connect with our support team, and they'll be able to provide next steps after taking a closer look!
4 Replies
Hey, Bess!
That definitely sounds strange - and if you're seeing it within Review 360 and your LMS, that points towards something in the file. Some questions to help with troubleshooting:
If you're able to provide a Share link from Review 360 or better yet a copy of your .story file we'll gladly take a look too! You can also always share direct with our Support Team by uploading it by visiting articulatecase.com.
Hi - I just got this same error with one user. When reviewing the course in Review 360 he said he cannot enter anything in the fill in the blank question. It was created in Storyline 360. Any ideas how to troubleshoot? User tried in IE and Chrome.
Unfortunately, no. No one has offered any suggestions. Internet Explorer tends to kick up this message more frequently than Edge, however.
Bess Crawford | e-Learning Designer & Developer
Palmetto GBA Training Development
W: 803.763.4542 (internal ext. 34542) | C: 803.440.0581
www.palmettogba.com/disclaimer
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Hi Michelle,
Thanks for reaching out as well! If you're experiencing this in both Review 360 and your LMS, chances are it may be something that can be fixed within the file.
If you're able to share the file, feel free to connect with our support team, and they'll be able to provide next steps after taking a closer look!
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