360 Glitch since last update - Assets invisible

Hi there,

Since the Storyline 360 update:

January 19, 2021 (Build 3.48.24116.0)

(Also still occurs after the January 21st quick fix)

I have a number of picture assets (which are all the same back button) that were perfectly fine before the update. At the moment they show in the development view but vanish when in preview or fully web published. The odd thing is the onclick functions still work but the asset is invisible for some reason.

I have tried:

  • To copy and replace the asset
  • Re-added new completely new assets into the slide 
  • Moved the asset around, it seems to only want to be visible when it's not anywhere near it's original placement.

Amongst other things, i stopped testing as i decided to load the project file into Storyline 3 and the issue has vanished. So either there is a large problem with Storyline 360 or it's an isolated problem that stings me because i've decided to update storyline half way through a project.

Here is a picture of what i see in the development window (note the back button):

 

Here is the output:

To answer some questions preemptively:

  • Yes the timings are correct
  • No i haven't accidently moved the asset behind anything else or have anything overlap it.
  • No changes have been made to this slide since i decided to update 360

I would appreciate some help on this.

Thank you

 

 

 

3 Replies
Katie Riggio

Hi there, James!

Thanks for raising this, and I'm very sorry for the trouble.

Because your buttons and shapes are invisible throughout several projects on the latest update, our talented Support team is going to step in! Look out for an email from one of our engineers shortly.

If you could share one of the affected files, that would help us greatly. Simply use the private, unique upload link in your case.

We'll see you there, and I'll follow along so we can report back here with our findings!