Flash Player 16 Issue

Thanks for the update! 

I am still experiencing problems with Storyline 2 no longer working on my Windows 7 Home edition machine. I use FireFox and Chrome. I don't use IE, so flash on IE has not been working since I cannot remember when. I uninstalled and reinstalled the latest version of Storyline2 but it's not helping. I deleted Flash Player 16 from Firefox and I'm now trying to reinstall it. Flash 16 will not install again. I don't see the status bar and when I click on the flash install exe, it tells me that only 1 instance of the application can run. So, now I am not able to get the Flash player back. I have another computer (windows 8.1 with Flash player 16 properly installed on IE, Chrome and Firefox) and Storyline 2 works there but it's such a pain transferring all the files over. I would like to fix Storyline 2 on my Window 7 machine. Does anyone has any clue as to why Flash Player 16 is not installing on my machine? It was installed previously but Storyline 2 did not work either. I got the famous message "IE needs Flash Player version.......". Of course, my IE was not updated for Flash for the longest time ever on that machine. I hope this does not happen again on my new Windows 8.1 machine. Flash is dysfunctional, it worries me a lot to use an application that depends on Flash Player being properly installed on IE browser. 

Hi Ivy, 

I'm sorry to hear about the odd behavior you've run into with Flash player 16 and Storyline. 

I wanted to clarify about a few things:

• You'll see here in the system requirements, you'll need Flash player installed to work within Storyline, but not specifically do you need to use a particular browser - although our "preview" functionality is based off of Internet Explorer, you don't need to use that as your browser.  
• If you've installed the newest update of Storyline 2, update 4 you should be able to open it on your Windows 7 computer with Flash Player 16 installed as well - if you've removed Flash entirely, Storyline will still not function. 
• If Flash is not installing on your system, I'd refer you to your IT team or to reach out to Adobe for additional support or information. 

If you continue to have difficulty installing Storyline 2's update, please reach out to our Support engineers here so that we can gather more information about your system and set up. 

Hello Ashley, thanks for the quick response. I gave up Flash Player 16 and went on to install the beta version of Flash Player 17 on IE and Firefox. It allowed me to install and Storyline is working again on Windows 7. Thanks.

Hi Ivy,

Thanks for the update and I'm happy to hear things are back to working with the Flash 17 beta. 

I purchased SL a while back and as recommended, just upgraded SL1. When it opened I was told my 30 day Trial has begun.  Will I have to make a purchase at the end of the 30 days?

Hi Jeff,

Nope - you just need re-enter your serial number and you'll be able to continue as normal. If you're having any difficulty or no longer have your serial number you can connect with our support team. 

Hello Ashely,

How are you? I have not talked to you in so long!!!

I am back with articulate storyline. I would like to give my portfolio a refresh.

I see your team changed the look of the site, and is does look great! I lost that interactive quiz video that Monse created once. She was very kind in sending me the video and the instructions on how to create it. Unfortunately, I cannot find it. if you remember, that video interaction was very popular in our discussions. Do you have it, by any chance , please? I cannot locate her  e-mail within the community since the look has changed. Where is Monse Andersen? she is awesome like all of you heroes!!!!

Thank you Ashely!

Hi Astrid,

Glad you're enjoying the new set up of E-Learning Heroes. We're big fans. :-)

I don't remember the exact thread or video - as there are a lot of them, but have you tried using the "contact me" feature on Montse's profile to reach out directly? 

I went through the update of SL1, but my Replay still won't work.

I updated SL1, and now it opens. But if I try to open Replay, Quizmaker or Engage from the icons on my desktop, I still get the same message about Flash Player. Am I doing something wrong?

You'll need to also download the updates for Replay and Studio '13 

Please let us know if you still need help. 

I am still unable to launch Storyline 2.  I updated the Flash Player per the instructions in the warning.  Nada.  I updated to the latest Storyline 2.  Same warning.  Any ideas?

Hi Lee,

If the update didn't help you, please connect with our Support team here. 

OK. I read someone tried using Flash Player 17 Beta and had success. I'm
trying that right now. If it fails, I'll contact support.... though that's
how I ended up at the forum.

Hi Lee,

I don't see a recent support case for you about this issue - but if you'd like to share the case number I can look into how you were directed to the forums for this issue. 

It was in the forum. No case number was listed.

Hi Lee,

I see no other forum posts besides the ones you have hear so far - but we're always happy to help you here in the forums. If you're unable to open Storyline 2, you can reach out to our support engineers here: http://www.articulate.com/support/contact/submit.php 

That will allow them to find out more information about your system and anything that could be interfering with this set up. 

I have submitted a request to them.

Hi Lee, Flash 17 Beta works for me. It's still working. I think it depends on your computer's set up, especially how flash is installed or uninstalled on your IE browser. I simply installed Flash 17 and Storyline 2 simply opened.

I have another worry though. The university where I work is doing away with IE. All campus computers will default to Chrome. IE will not be updated and will not be used. How is this going to affect Articulate Storyline. We only have 1 copy of Storyline2 installed one of the machines. This has not created any problems thus far because they have not implemented the change. I have my own license for Storyline on my personal laptops, so I'm good but not sure about the institution's software.

Hi Ivy,

It's not about the Flash version associated with IE, but the Flash version that was installed on your system as a part of the Windows/Adobe update released in December. Chrome is still a supported browser as detailed here. 

I work in a K-12 environment with an abundance of restrictions. So far, no
luck.

Hi Lee,

Have you connected with our Support team? I don't see a case open yet, but if you have a case number can you share here?