Flash Player 16 Issue

Hi Primus-

I'd recommend contacting our support team to help you sort out this issue.

I'm not sure if this ties in however, I am using Studio '13 in a Windows 8.1 box and I've installed all the updates (Microsoft, adobe and Articulate) and have almost everything working again.  One issue is I can't use Audio Editor - it will cause PowerPoint to freeze up and it crashes when it loads.  The only way out is to shut it all down and reboot.  I can "edit" audio and record using the "Record Narration" feature but I can't use the editor for anything.

Paul -

Hi Paul!

Be sure that you are working locally and I would advise a repair.

I'm working locally (everything running from "C:\" and repair has not resolved the problem.  I'm still ok - working with the narration tool but it sure would be nice to have the editor back again.

Just an FYI for those who are using Storyline 1 and looking for the fix. Don't click the link in the message content above for uninstalling Flash Player 16. It takes you to the Storyline 2 fix.  Maybe I just haven't had enough coffee this morning, but I clicked the link (thinking it would take me to the Flash Player 15 installation) and was delighted to see that it took me to the Storyline fix. Still in my morning haze, I didn't notice that the download is for version 2.

Perhaps the powers that be could put both downloads on the same page so the user sees they need to determine the version they're running before they click the button to download? Just a thought.

Go figure - just tried it again this morning and it seems to now be working.  It acts "funny" when in use but at least it is loading ok now. 

As for "funny" - when I delete the audio from a slide (it's being replaced with a video/sound clip) it isn't displayed in the tool as if it's gone. The lines indicating the sound stay there.  It also seems to delete sometimes but isn't reliable. 

Hi Tonya,

I decided to remove the link entirely from that post. Since the fix is available now uninstalling FP 16 is no longer necessary. Thanks for pointing out the mistake!

Brian

Hi Paul! Thanks for the update. Be sure to check that your add-in is enabled as well. If you continue to have difficulty, I would recommend that you reach out to support.

I'm still dead in the water. I applied the latest SL2 fix, and uninstalled Chrome, but I still get the error. I work for a large organization that wouldn't abide by us rolling back Microsoft security updates. What can be done to fix this???

Hi Kate, 

It may be easier to continue troubleshooting this if you're able to connect with our Support team so that they can find out more about any thing else on your system that could be interfering. 

Hello Brian, and all. Thanks for the update.

I've read all these posts, and while they're helpful, I can't make any of the changes others have made. In my organization I don't have the permissions to uninstall Windows updates or downgrade my Flash Player, nor do I really want to, given all the complications some of you have had. So it seems that I'm pretty stuck waiting for updates.

I hope the updates for Studio '13 (Engage, Presenter, and Quizmaker) are available soon. I'm running Windows 7, and have Flash 16, I can't even open any of these programs, nor work on any existing files. They won't open at all; I've attached the error message I'm getting. I hope Articulate can update these programs soon! I can't work right now. Thanks.

Hello John!

The Update for Studio 13 was released and can be found here.

Hope this helps!

Hi John, 

This issue has been fixed in Studio '13, Storyline 1 and 2, and Replay. You can download the Studio '13 update here. 

Hi all

I received the Flash error message like everyone else, and I fixed the issue with an SL2 update. However, I've just tried to import questions into SL2 from a Quizmaker 09 file (as part of a necessary conversion project for a client), and got the following Flash error message (headed Quizmaker 13 for some reason!!) but referring to Storyline:

I'm able to open Quizmaker independently. So I'm puzzled about this message - and obviously it's causing me issues with the project!

Thanks

Anne

Hi Anne,

Are you able to connect with our Support team here so that we can gather a bit more information about your set up and what may be occurring? 

Thanks, Ashley - I have done this.

Thanks Anne, are you able to share the case number with me here so that I can follow along? 

Yes - it's # 00450241

I'm afraid the support team member who replied very promptly didn't read or didn't understand the notes I wrote in the submission, and simply sent me a link to the message about the upgrade in December. I've already upgraded SL2 and it's been working; the issue has arisen on import from Quizmaker. I've replied to her, anyway.

Ashley - that's odd - I posted a reply about the case number but I can't see it on this thread. Did you see it?

Hi Anne,

Thanks for the case number - I'll follow up with the Support engineer who is assigned to your case. 

The link for updating storyline 1 doesn't works... :(

Hi Ainara, 

The download started successfully for me using the information here. Can you try that one and let us know if you're using the button option or the zipped version? 

thanks Ashley, the problem was that I set up Spanish as the language of Articulate web page.

I adjusted to english, and then the link worked perfectly.