A puzzle-course not playing properly on just a few machines in IE

Ok, so we have a Storyline course which works beautifully for 95% of our learners in our PeopleSoft LMS.  However, there are a few using Internet Explorer 8 that, when viewing one slide with objects that fade in/out, can't get the next button to enable.  They are NOT seeing the fade in/out actions.  The next button is set to enable when the timeline ends.  The slide acts like it's getting stuck before the Storyline animation begins...all it is is using the timeline to fade/in/out, nothing fancy.

The course always works with Firefox.  We've had similar issues in the past with IE9/10 and still haven't been able to find that solution either.

I'm 99% sure it's not Storyline.  I've tried clearing their cache/temp internet files with no luck.  I've done a system report on the troubled machines and compared them to the working machines with no glaring differences.  I'm thinking it has to be something within IE, but there's so many settings/options, where do I begin?

Any ideas?

3 Replies
Ashley Terwilliger

Thanks Brenda - I see that Jonathon already got back to you with a bunch of troubleshooting steps which I've included below in case anyone else comes across this thread:

Please do the following to see if it resolves the issue Internet Explorer 8 users are experiencing: 
1) Upgrade Adobe Flash Player here: 
http://www.adobe.com/go/getflash 
2) If your LMS requires Java to be installed on the client computers, be sure the correct version of Java is installed and enabled for your browser. Java can be downloaded and installed here: 
http://java.com 
3) Clear your browser cache. You can do this in Internet Explorer by going to Tools > Internet Options > General > Temporary Internet Files. Select Delete Cookies and Delete Files. 
4) Also in Internet Options, on the Security, Privacy, and Advanced tabs, reset everything to its default settings. There is a button on each tab to reset defaults. 
5) In Windows Vista / 7, go to Start > All Programs > Accessories > Run. In Windows XP, go to Start > Run. 
6) Copy / paste the following line of text (depending on your operating system) into the Run dialog box. Click OK, and delete the entire contents of the window (folder) that opens. 
Windows Vista / 7: 
"C:\Users\%username%\AppData\Roaming\Macromedia\Flash Player\#SharedObjects" 

Windows XP: 
"C:\Documents and Settings\%username%\Application Data\Macromedia\Flash Player\#SharedObjects" 
7) Close all browser windows for the changes to take effect, and then test your content again.