Able to break "restricted" menu on mobile

I'm having a problem with a course I developed using Articulate 360. The menu is restricted, with the "restrict next button" option selected. The "next" button is supposed to be inactive until the timeline is complete. However, in testing the course on mobile, we have confirmed on two devices that once a next arrow becomes active (not greyed out), double-clicking the button will allow the user to skip past the next slide (which should be restricted). You can get back to the skipped slide by using the "previous" button, but then further navigation in the course leads to it crashing. The screen goes white.

 

Has anyone else experienced this, and does anyone have a work-around? Any suggestions would be appreciated!

8 Replies
Rena Maguire

Sorry for the delayed response. It was actually published with a previous version due to the problem with lightboxes not displaying properly. Now that Articulate has published a fix, I was able to update to the latest version.

 

Using Articulate 360, version 3.13.150060

Viewing on Samsung Galaxy, Android version 7.0

 

I have made a test version that showcases the issue. Double-clicking the Next arrow can allow you to skip a slide that has not been previously viewed. It does not seem to work when a variable is preventing the user from progressing.

Ashley Terwilliger

Thanks Rena - a colleague of mine was able to confirm that he saw the same thing on his Android phone, but it did work normally on my iPhone 6S with iOS 11.2 

I've filed a report with my team to investigate the Android behavior as a bug and I'll let you know here as soon as I have any additional information. 

Thanks for bringing this issue to our attention! 

Katie Riggio

Hi there, Rena! We fixed the issue you reported where double-clicking the Next button on an Android device would override the restricted navigation.

Here's how you can update Storyline 360 to see all the latest features and fixes. If this problem resurfaces, please record a Peek 360 screencast for me, and I'll be happy to help!