Accessibility bug in latest update (24/1/20)

I have just discovered that some unpublished but complete courses I spent many hours setting up accessibility using tab order and alt text are now not working correctly. It seems that only buttons are being recognised all other objects although appearing in the tab order screen are being ignored when previewed.

Has anyone else found this problem?

24 Replies
Barney Barrett

I am also experiencing a very similar problem to the one Chris describes. Initially, only buttons are recognised, although other items on a slide will be found and read by a screen reader if I use Tab+shift to work backwards through the tab order set up for that slide.

I'd be grateful to be notified of any solution to this issue.

Thank you.

Chris Dale

Hi Barny,

I raised a service ticket with Articulate reporting this bug which they are investigating. They advise rolling back to the previous version (3.35.21017.0), I did this and it did sort out my issue- so you could try that.

To restore a previous version, when launching Storyline 360 hover over the open button and click the down arrow, you'll find the option to restore in there. 

Vincent Scoma

Hi Brett,

Thank you for inquiring about this issue! I see that our team is looking into this further, so I don't have an update at this time. A workaround that Chris mentioned is to roll back to Update 35 and has helped in the meantime. 

You're in the right place, and we'll be sure to reach out with an update as soon as we can! 

Lauren Connelly

Hello Jane and Melissa!

I'm eager to investigate! Storyline 360 behaves differently with screen readers since Update 36 (Build 3.36.21213.0). Rather than having to tab through each object for a screen reader to read off the object, screen readers will now read off the text boxes automatically and read objects when they're tabbed to. The objects that are highlighted when tabbing through a course are the interactive elements that require user interaction. For example, you'll see that buttons are still highlighted.

If you're not seeing interactive elements highlighted, please let me know. This includes buttons, navigation buttons in the Player, radio buttons, etc.

Erich Renken

Here's my take. We've all gotten used to tabbing between all the items (text, buttons, images, etc.) on our slides because that's the only way Storyline has ever worked. Use a screen reader on a regular webpage, though, and you'll see that the TAB button only navigates between interactive objects like a hyperlink or a button. (BTW, hyperlinks are still not tabbable in the "accessible player" and that's lame.)

You know what stinks if you're disabled? Being told that "accessibility in this course works differently than it does for you anywhere else." Forcing disabled users to use the TAB key to access everything was the real crime.

So, that's how Storyline works now, too. You tab between interactive elements. Now, if you want to read what's on the screen, you use the down arrow (in JAWS) or use similar commands in the other screen readers. 

Here's an example of navigating a screen using the TAB button and using the down arrow. Using the TAB button (00:01 - 00:06) only stops at the two buttons. Using the down arrow, however (00:07 - 00:28), stops at every element on the screen and also allows you to interact with them. 

So, in my estimation, this was a hard change for me to adapt to. Granted, I still have issues with the way accessibility is being handled, in general, but I'm starting to see this as progress (and so is my accessibility vendor who QAs our courses).

Ren Gomez

Hi Steven,

Can you share more about what you're experiencing and expected behavior? As Lauren mentioned above, there's been significant enhancements to accessibility in Storyline 360 since Update 36.

This article helps with explaining the before and after user experience with these new features. Take a look and let us know if you have any specific questions!