Accessing Internet

Hey Andrew, welcome to the community!

Here are a few things you can try to correct the issue:

• Ensure that you have an Internet connection. After re-establishing your Internet connection, press F5 to refresh the start screen, or close and reopen Storyline.
• If you're behind a proxy server, click the round Articulate button in the upper left corner, and clickStoryline Options. Then add your proxy server settings where indicated.
• If your firewall is blocking access to the Storyline start page, ask your IT staff for assistance.

Hi,

Just my 2p worth - this is a long-running issue. I think I reported it in Beta 1, (if memory serves me correctly).

I travelled on a train to London today, doing email via a constant dongle/3-G connection and working on SL. Not once did Storyline say I was connected.

Bruce

Thanks for your responses so far.  It's certainly not an internet access problem. If I click on the Help link (top left ribbon) I can access tutorials, Product Support, Documentation, Forums, Rapid e-learning blog, Word of mouth blog and the Articulate website.via the links.  It's only the start up page that normally linked to resources straight away that now displays this message.