ActionScript Error when previewing Storyline file

I'm getting an action script error when I preview slides in a storyline 1 file. Here's what I see:

Error #2044: Unhanded IQErrorEvent. Load Never Completed. 

Once I click "continue", it allows the preview to work just fine. I have no idea what this is referring to... I tried googling this but didn't see anything related to storyline files, so I thought I'd check with the community. Please advise if anyone has encountered this or has any ideas! Thank you so much!

5 Replies
Ashley Terwilliger-Pollard

Hi Karen,

I'm not sure I've seen that error before - is it only occurring on one slide? Or just right when you start the preview? Does everything work normally after that? 

You'll want to make sure you're using the latest update of Storyline1 , Update 7.  Also, look into the minimum system requirements of Storyline detailed here. 

Ashley Terwilliger-Pollard

Hi Karen,

If it's a brand new error, and it's only occurring in one project file,  I'd again look to that file and what's included in it that could be causing an action script error. You will also want to confirm that you're working locally as described here.  

If you're seeing this in all your files after conducting the update to Update 7, I'd recommend going through the repair steps detailed here.