activated articulate software asks me to activate again
Apr 10, 2014
Hi All
ALL of my articulate products are asking me to activate the software even though ot has already been activated
So i go through the process, get the activation code using manual activation and insert it
It works until I shut down my machine
the next time I get in, same problem
Its happening with the entire Studio 9 suite and Storyline
I was asked to do this
Launch this Upload Form in your web browser: When I get here I am asked to install flash but this is already on my machine. The choose file or browse button does not appear Can someone please advise? Thanks in advance!!
http://upload.articulate.com/?
2) Enter your First Name, Last Name, Email address, and Case # where indicated.
3) Click the Browse button. (It may be called the 'Choose File' button in some browsers.)
4) When the browse window opens, copy and paste the following line of text into the 'File Name' field, and then click the Open button:
%appdata%\Articulate\Fireball\fireball.log
5) Click the 'Begin Upload' button.
We'll review this once we receive the log file.
7 Replies
Just thought I would add that I am the only user on my machine
We have over the past while requested a number of licences for our business so I dont know if someone may have inadveratntly been allocated mine? I know thats a bit blonde but i dont know what to think
Hi Yaz,
Our support page has been having some difficulty with uploading today, but if you have that file you could email it to support@articulate.com and it'll generate a support case for you so that our team can assist with the activation issue you're experiencing.
Hi Ashley
Thank you I have done so lets hope this can be resolved
Hi Yaz,
It looks like you were able to connect with our support team, but if you need additional help feel free to let us know here or by replying to the email from Support@articulate.com
Thanks Ashley I did an it was sorted
I am having the exact issue -- I cannot locate where I would browse for the fireball log -- is there any way - (on a seperate, but related note) to actually publish the answers to the questions that people have on various discussions? It would be most helpful to have some sort of troubleshooter.
Hi Lisa,
If you're having difficulty accessing the logs it may be easier to work directly with our Support engineers here. In regards to publishing the answers we do try to get back into threads and share any information from a support case that may help other users, and we also post updates in terms of known issues or fixes here in the Storyline KB articles.
This discussion is closed. You can start a new discussion or contact Articulate Support.