activated articulate software asks me to activate again

Apr 10, 2014

Hi All

ALL of my articulate products are asking me to activate the software even though ot has already been activated

So i go through the process, get the activation code using manual activation and insert it

It works until I shut down my machine

the next time I get in, same problem

Its happening with the entire Studio 9 suite and Storyline

I was asked to do this

Launch this Upload Form in your web browser:  

2)  Enter your First Name, Last Name, Email address, and Case # where indicated.
3)  Click the Browse button. (It may be called the 'Choose File' button in some browsers.)
4)  When the browse window opens, copy and paste the following line of text into the 'File Name' field, and then click the Open button:  


5)  Click the 'Begin Upload' button.

We'll review this once we receive the log file.

When I get here I am asked to install flash but this is already on my machine. The choose file or browse button does not appear

Can someone please advise?

Thanks in advance!!

7 Replies
Ashley Terwilliger-Pollard

Hi Lisa,

If you're having difficulty accessing the logs it may be easier to work directly with our Support engineers here.  In regards to publishing the answers we do try to get back into threads and share any information from a support case that may help other users, and we also post updates in terms of known issues or fixes here in the Storyline KB articles. 

This discussion is closed. You can start a new discussion or contact Articulate Support.