Activities not showing as completed on my learning management system

Hi There

The learning activity was created in articulate and then saved as a SCORM file, this was then uploaded onto Moodle.

I have now come across that when learner completes the activity the status shows pass but not completed. I have spoken to my LMS provider and he is insisting that its an articulate problem. I am not sure how to go about checking this... please assist. 

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