Activity SCORM white page

Jun 12, 2018

Hello everyone,

I have come to you for help

My problem: Following the transfer of Moodle (from local to host), I can not visualize the contents of but SCORM package. I have a blank page instead, no error message or anything ... hard to find a solution: /

After some research, I could find in the bug log the following elements:


0:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - ----------------------------------------
1:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - ----------------------------------------
2:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - In Start - Version: 3.8.2 Last Modified=05/30/2018 09:14:20
3:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - Browser Info (Netscape 5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.79 Safari/537.36)
4:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - URL: https://e-learning.aaa-tc.com/pluginfile.php/590/mod_scorm/content/1/index_lms.html
5:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - ----------------------------------------
6:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - ----------------------------------------
7:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - In ClearErrorInfo
8:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - GetQueryStringValue Element 'StandAlone' Not Found, Returning: empty string
9:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - GetQueryStringValue Element 'ShowDebug' Not Found, Returning: empty string
10:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - strStandAlone= strShowInteractiveDebug=
11:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - Standard From Configuration File - SCORM
12:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - Using Standard From Configuration File - SCORM
13:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - In LMSStandardAPI strStandard=SCORM
14:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - Calling Standard Initialize
15:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - In SCORM_Initialize
16:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - In SCORM_ClearErrorInfo
17:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - Grabbing API
18:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - In SCORM_GrabAPI
19:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - Searching with improved ADL algorithm
20:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - In SCORM_GetAPI
21:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - SCORM_SearchForAPI
22:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - In SCORM_APIFound
23:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - API NOT Found
24:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - In SCORM_WindowHasParent
25:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - Window Does Not Have Parent
26:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - In SCORM_APIFound
27:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - API NOT Found
28:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - In SCORM_WindowHasOpener
29:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - Window Does Not Have Opener
30:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - In SCORM_APIFound
31:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - API NOT Found
32:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - Looking in children - Name=, href=https://e-learning.aaa-tc.com/pluginfile.php/590/mod_scorm/content/1/index_lms.html
33:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - SCORM_LookInChildren
34:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - Looking in child frame 0
35:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - Error grabbing 1.2 API-SecurityError:Blocked a frame with origin "https://e-learning.aaa-tc.com" from accessing a cross-origin frame.
36:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - Unable to acquire SCORM API:
37:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - SCORM_objAPI=object
38:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - In InitializeExecuted, blnSuccess=false, strErrorMessage=Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.
39:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - ERROR - LMS Initialize Failed
40:Mon Jun 11 2018 14:49:55 GMT+0200 (heure d’été d’Europe centrale) - In DisplayError, strMessage=Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.

The problem, if I understood correctly, would come from the API LMS key. Questions: Where is the right API LMS key? How to change it?

Thanks for your help.

Yoann

2 Replies

Crystal Horn
Staff

almost 6 years ago06/12/18 at 8:42 pm (UTC)

Hi Yoann! If you'd like to share your .story file, I'm happy to test in my instance of Moodle (3.1.11). I'm not sure if we're using the same version, but it'll be good to see if we can successfully upload it.

You can share your file with me here privately. Just put my name in the subject line, and I'll grab it! Let me know what LMS format you used in your publishing settings, and I'll test it out.

almost 6 years ago06/14/18 at 1:18 pm (UTC)

Hi Yoann. Thanks for sending your output. I sent you an email, and I'll keep this discussion updated as well.

Activity SCORM white page

2 Replies

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