27 Replies
Leslie McKerchie

Hi Dorota and welcome to E-Learning Heroes!

Starting today?! How exciting :)

I'm assuming that you are using Storyline 2 then, and there is a great tutorial on using Story View and scenes are included in this. 

If you look to the right when you utilize that tutorial, you'll see more tutorials as well.

Jeffrey Thomas

Interesting...nobody actually answered the question, that I can see. Maybe answering questions has gone the way of Help systems and the dodo bird. There is a benefit to Help systems (and answering questions) that fobbing references to Tutorials don't give you: a specific answer to a specific question, unencumbered by a narrative of supplementary material that is without question helpful in the long run, but is a lot of extra baggage in the moment. Lest we forget...

Jeffrey Thomas

Leslie,

So, I figured it out myself, which may suggest to some that Help for that
(creating a new scene) is not needed. However, I believe that Help systems
are important for good usability. I believe it is an economic decision for
companies to foist user assistance off on forums, covering the basic tasks
with talking-head/screen-capture videos. As described in my initial post,
the drawback to that approach is that it is a poor use of the user's time,
and, in the forums, transfers the burden from the producing company to the
users and e-heroes: Rather than quickly finding the specific answer in Help,
users have to go to the forum, perhaps search for a string that answers
their question, then if they don't find it, ask the question and wait a few
hours to *maybe* get an answer. And it may take followup, etc. So what
should take a few minutes takes at best hours. Further, monitoring the
forums and responding to questions is a poor use of the "e-heroes" time. The
company saved money, at the expense of users and experts.

Jeff Thomas

Technical Writer, Instructional Designer

jefft@chronomeander.com

jefft653@comcast.net

cell: 206.372.8302

Leslie McKerchie

Hi Jeff! First, I wanted to mention that replying to the forums via e-mail attaches your signature, but you are welcome to pop in and edit that if needed.

We pride on our community which is made up of users and staff. In addition to the forums, there are articles, downloads, blogs, a showcase, and social media connections.

If you need assistance and wish to not wait on a response in the forums, we also have options that connect you directly to our support staff.

I'm glad to hear that you were able to find the resolution that you needed though and welcome to E-Learning Heroes :)