Adding screen recording issues

I have Storyline 2 (with the latest updates) and I have completed a screen recording and can see the recording in the list of items in the "record screen" list. However, I cannot insert the view mode version in a scene. I have tried to add it to an existing (blank) scene and also tried to add to a new scene. It looks like it is adding (inserting) but it never does. I can add a "try" mode just fine but the view mode does not insert.

Help!

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