Admin Profiles and Articulate 360
Jan 19, 2018
Hello all. I'm having an issue I hope someone can help me with. I work in an environment with heavy firewalls for HIPAA and PCI protection. When working with an earlier version of Storyline, I found that these protections interfered with Storyline's ability to function. The only way to prevent frequent crashing and glitches was to switch to a Windows Admin account. I now have employees working for me who do not have Admin accounts, and while they have fewer issues than I had in the days of Storyline 1, they do still experience glitches and crashing. We use Storyline's recommended best practices as our own best practices. (Saving on the C drive, for example.) We have also updated, uninstalled, reinstalled, and troubleshooted. Still, for those who don't have Windows Admin access, it's glitchy.
My question is this: Is it fair to say that, in some environments, Storyline 360 functions better with Windows Admin access? If it does, can someone help me prove it to my IT team? They need documentation, and I can't find any, though someone in Articulate Support did tell me to get Admin access a couple of years ago--and it was like magic. Please help. My employees are wasting time on glitches and crashes.