After a course is resumed, it is "forgetting" the results of previously answered questions
I created quite a lengthy course with following features:
Questions from a question bank scattered throughout the course
Unlimited attempts at all questions - so users cannot progress until they get a question correct
Set to "always resume"
Completion tracking as "Passed/incomplete"
Results slide based on successful completion of all slide
I've had a user come back to me with the following issue:
Course spends a long time buffering/lot of lag (this happens sometimes - there is a lot of video content in the material)
They exit the course due to excessive lag
They re-enter the course and it resumes where they left off
When they get to the final results slide, it tells them they have failed
They review their answers using the link from the results slide and it shows all answers as being answered correctly.
The net result is they have to sift through all the slides again to find the questions to re-answer them in one go. As the course material is locked (so that they have to view the full contents of every slide), this takes a long time.
I suspect that LMS is not "remembering" the questions they have answered prior to exiting the course, and hence failing them. Though when they then review the quiz, we can see that the answers are being remembered somewhere!
I tested this myself before I released the course - I progressed partly through the material, exited the course, went back in, and got to the successful results slide with no problems.
Has anybody seen this issue? Is there a reason why this would only be presenting for some users and not others? Would it have anything to do with the excessive "buffering" state that these users are also seeing? Is there anything else which could cause a "failed" results slide in these circumstances?
Thanks all in advance