After lightboxing a slide and closing it, audio file that was playing will cut off prematurely and then jump to a random layer

Nov 30, 2018

 I want learners to be able to easily review a video so they can answer questions about it so I have an object they can click on to open the lightbox (it's on the base layer and they can click on it from any layer). When they lightbox it it pauses whatever layer they are on and continues after returning from the lightbox. When they return it will randomly jump to the wrong layer and won't complete the layer they were on... 

I suspected that it was an issue with the latest software update for storyline 360 (3.22.17236.0) so I undid that version (nice option that was just added) and returned to ver 3.21.17083.0. After that everything worked as advertised again. I believe this is a new bug created by the latest update.

I've attached a test file so you can test my theory

14 Replies
Teresa Vanderpost

I just submitted a discussion as well, where I was having an issue closing a lightbox and it jumped by all my layers to the last layer..which was not good.  I rolled back to 3.21 October release and it works perfectly.  So I think November release must have a closing lightbox bug.  I have asked whether I should record via email or if my discussion board is enought to start...thanks

Teresa Vanderpost

Hey Brian
Still not fixed I had a high profile elearning that went live and I can’t upgrade either. So we are five versions behind. I did tell support that I was frustrated as I am paying for a subscription with new enhancements that I can’t use. They said they will keep me posted .. I check in once a month. But nothing yet. It is a light box issue ..actually I should clarify my lightbox issue is with the lightbox and triggers breaking after the Oct 15th update....but I sense they are all related. 


Brian  Steers

I'm still forced to use the Oct 30, 2018 version. The latest version that just came out (Mar 21, 2019) works much better but now has a new weirdness introduced. It returns to the proper layer now but the audio on that layer that was playing before the lightbox was launched must be re triggered by clicking on the finish button again (I can't count on my learners to figure that one out). I tried setting all layers to 'resume saved state' on revisits but it still exhibits the same behavior. I'm testing with the same file that I attached to my original post

It's going on 6 months now that I've not been able to take advantage of any new features while paying for a subscription service. 

Leslie McKerchie

Hello everyone!

Great news!  We just released another update for Articulate 360 and included a few important fixes that you'll see in the release notes here

The item you'll be interested in is:

Fixed: Layers might display in the wrong order after triggering a lightbox to appear.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

Brian  Steers

It's now returning to the correct layer, however, there's a new glitch that's popped up. If I lightbox a slide from a layer that is playing an untriggered media file (audio) it returns to the proper layer and continues playing the media from where it left off. 

If I lightbox the slide from a layer that is playing a media file that was triggered by some other action (clicking on a hotspot) then when the lightbox is closed the media doesn't continue where it left off. This causes an issue since I trigger the next layer when the media ends. 

I mentioned this behavior in a post after the Mar release..

This worked perfectly prior to and including the Oct release. Up till now I've been able to revert to a working version but I no longer have access to the Oct release. 

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