After LMS publishing - Audio not playing on one slide ?

Mar 12, 2021

I have looked through a few threads on this one but haven't figured out why this is the case. I have a course where there is audio on every slide, upon publishing and uploading to our LMS system, there is usually one slide that although the audio is on the slide and plays during preview, it doesn't work with the LMS. With one course, this happened twice with two different slides, one slide each time. I use chrome for the browser, and every other slide in the presentation works just fine. Any ideas as to why this may be happening? 

2 Replies
Maria Costa-Stienstra

Hi, Bradie, and welcome to E-Learning Heroes! ✨

What I would recommend first is testing your course with SCORM Cloud. Check out this step-by-step article! That way, you can see if the issue is only happening in your LMS or if it might be related to the project file. 

If you still see the same behavior in SCORM Cloud, my recommendation would be to open a support case here, so we can take a closer look at your project and settings.

Let me know if this works!