After publishing, TOC scrollbar changes to gray
Aug 28, 2017
Possibly after installing Articulate 360, all of our TOC scrollbars turn to gray when we publish our modules. In preview mode, the scrollbars have the normal color, but in the published files, the scrollbars all turn gray. I've tried changing to other default color player themes, and get the same result. The scrollbar will have the theme color (blue, green, etc.) when I preview it, but as soon as it's published, it's back to the gray color again.
Any ideas about how to fix this? It's possible that this started happening after we installed Articulate 360. Our files published earlier in the year don't have that same issue.
Thanks for any help!
35 Replies
I would agree with you. I don't want to see it in the preview of the player if it isn't going to work. Maybe they could create a checkbox that turns off features that don't currently work in HTML5 and/or flash.
Hi Joyce, and all. I’m sorry to make you wait for an update. I had to do a little digging to see what the result of our internal conversation was in June. We had talked about this issue publicly as both a bug and a feature request, and that confusing communication is on us. I apologize.
In HTML5 output, the classic player scrollbars will not adopt the color formatting you chose. We designed the classic player scrollbars to always be gray in the HTML5 output. For that reason, we use the term “feature request,” because it’s working as designed.
That doesn’t change what you need since you’re expecting to see your color choices whether in Flash or HTML5! I get that, and I’ve made sure that we’ve included the many perspectives here in our report. I'm going to continue to keep my eyes on this, and if anything changes in the future, I promise to let you know.
Thanks for the response.
Does this means that if I want the color to match my SL3 player using HTML5, I need to put in a "Feature Request"? Or that the request is already there and being considered?
Our design team won't ever have the budget to get SL 360, so knowing what to expect in SL3 is important.
Hello Joyce,
It is a feature that we are already tracking.
I wanted to share some information about how we manage these feature requests as that may be helpful.
I just wanted to add my two cents - yes, very very misleading to allow us to change the colors in the player, only to end up with grey scroll bars in the published output. Very disappointed to find out it's misleading on purpose, not to mention the amount of time I spent trying to figure out if this was an error on my part. We all know that Adobe will stop supporting flash in 2020 (https://theblog.adobe.com/adobe-flash-update/), so I don't understand why these features aren't getting updated.
Articulate Team,
Is there an ETA for this? I agree with the others that it is inaccurate to place this as a feature request, especially since publishing to html5 has been an option since SL1. It appears as though it was simply overlooked and could be a super easy fix for the many, many users of SL3, and the subscribers to 360.
An error for over a year, doesn't appear to be customer focused, and we're all patiently waiting. I didn't put in a request for this because I've been following this thread (and others like it) for over a year and the issue is still ocurring.
Articulate, help us out and remedy this immediately.
Kind regards.
In all versions of Storyline, the Classic player scrollbar will appear gray if you're viewing the HTML5 output. Right now, we're not planning to add a color formatting option for the scroll bar in the HTML5 Classic player.
Just noticed (for the first time) that the SL3/360 color map DOES say that scroll bars are always gray in HTML5 output. Unfortunately, when doing course conversion from flash to HTML5 output, this is going to be hard to remember until after publication. (grumble, grumble...) https://community.articulate.com/download/storyline-360-and-storyline-3-player-colors/
I totally agree with Sherri. This is really frustrating and misleading. I've been trying to "fix" this since yesterday, only to find out my attempts have been futile from the beginning. You should find a way to communicate this issue more transparently. Moreover, Flash is obsolete: everyone has been ditching it for years now. For a product as pricey as yours, one would expect you to at least be able to keep up this type of tendencies. Guess I will just have to get used to my '90's style layout.
Looks like you were made aware of this issue over a year ago and still no fix. So frustrating and pathetic on your part not to fix this.
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