After updates the software does not work properly

Jan 08, 2015

Hello,

We strated working wit Storyline I two years a go. Until recently we never had an update (because we cannot install it ourselves). Fortunately IT worked it out for us and now we have got the latest Storyline I version!

But it does not work. Some texts have disappeared in recent projects and after a few seconds, the software does not do anything anymore.

I am also checking with IT, but perhaps you might know what has happened (or how we can fix). 

Kind regards,

Madeleine

1 Reply
Ashley Terwilliger-Pollard

Hi Madeleine,

I'm sorry to hear about the odd behavior - but to confirm, are you on Update 8 of Storyline 1 or Update 3 of Storyline 2? It's possible that something occurred during the update installation so you could look at conducting the repair.  You'll also want to make sure that you're following along with the guidelines here in terms of working locally and file naming conventions. 

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