AICC course - Exit button marking course completion

Hi, Sagar -- Thanks for reaching out here! May I ask if you are seeing this behavior when you test your course in the intended environment? You may also want to check out this information on How to Test AICC Content in SCORM Cloud. 

Hi Sagar,

How are you tracking the course - by slides viewed or a results slide? In some cases, an Exit course trigger will send a score of 0% to a learning management system (LMS) when you're tracking the course by the number of slides viewed. (A score should only be sent to the LMS when you're tracking a quiz.)

We're investigating this issue. In the meantime, you can avoid this behavior by closing the browser window when you're finished rather than using an Exit course trigger.

Also, have you looked at testing your course within another LMS environment such as SCORM Cloud? It's an industry standard for LMS testing so it may help you figure out what is occurring within your course if it behaves differently at SCORM Cloud. 

Thanks Ashley for ther reply.

Course is tracked on results slide.
I cant remove the Exit button as it is client requirement.
I am testing the course from SCORM cloud only.

Thanks Christie for ther reply.

I am testing the course from SCORM cloud only. I have already implemented the steps as per your provided URL "How to Test AICC Content in SCORM Cloud."

Hi Sagar,

Is it a custom exit button? I do see another report filed with our team in regards to the AICC publish settings and using a custom exit button causing it to report complete and the workaround is to instruct users to close it with the web browser. In the meantime, I'll include this thread in the report filed with our QA team so that we can share any additional information and updates once available. 

Yes Ashley, it is a custom Exit button and I have added 'Exit course' event on it.

Hi Sagar, 

Thanks for confirming - I've added this to the report with our team and we'll be in touch once they have any additional information to share. 

thanks Ashley...

Hi Ashley,

Please refer attached storyline file. This has similar structure that my course has. It also has same issue of completion when I exit  in between the course on Scorm Cloud LMS.

Please look into this issue. 

Thanks,

Sagar

Thanks Sagar - as I mentioned I did share this with our QA team for additional review, but at this time I don't have any additional information to share. We'll keep you posted here once there is additional information to share. 

Hi Ashley,

Is there any updates on this? I have already shared Storyline file to replicate the issue. Please do the needful at the earliest as we have a project delivery planned in this month.

Thanks

Hi Sagar,

I don't have any updates to share and I'm unable to offer an ETA in regards to this issue. The current known workarounds is to not use the exit course trigger or use a different LMS set up such as SCORM or Tin Can (instead of AICC) if your LMS supports it. 

Hi Ashley,

Even after removing the exit button the problem persists.

My client wants AICC package only so cannot use alternate compliance.

Thanks

Hi Sagar,

When you removed the exit button how were you having users exit the course? If you're still running into issues that exist outside the known issue I mentioned it may be worth continuing to investigate this in the form of a support case with our Support Engineers here. 

Thanks Ashley. Will do so. 

Thanks Sagar and I see your case with Wilbert (# 00750684 for my reference) and I shared that we were working here as well. 

Hi Sagar,

I'm just following up on your case and see that Wilbert confirmed it was connected to the known issue and shared this as an example with our QA team and he also recommended to use the close button from the Web browser instead and remove the exit button functionality. 

Hi,

Even after removing exit button and try to use browser close button the issue persists.

Thanks,
Sagar
Ext - 829

Hi Sagar, 

Thanks for sharing that here and the close functionality within the trigger can be difficult as detailed here, but closing the browser window should allow elements to track as expected. If you're able to respond to Wilbert with additional information about what browser you're using he can help you investigate further.