AICC course - Exit button marking course completion

Feb 18, 2016


I have created a AICC course using Articualte Storyline-2. SCORM 1.2 package is working fine, however in AICC package it is marking the course completion when I click the course Exit button from the course.

On Exit button, I have only selected 'Exit Course' trigger. I have also tried adding Javascript code on Exit button to close the course window, but it is still causing same issue.

Please let me know if you know the cause of this issue.


19 Replies
Ashley Terwilliger-Pollard

Hi Sagar,

How are you tracking the course - by slides viewed or a results slide? In some cases, an Exit course trigger will send a score of 0% to a learning management system (LMS) when you're tracking the course by the number of slides viewed. (A score should only be sent to the LMS when you're tracking a quiz.)

We're investigating this issue. In the meantime, you can avoid this behavior by closing the browser window when you're finished rather than using an Exit course trigger.

Also, have you looked at testing your course within another LMS environment such as SCORM Cloud? It's an industry standard for LMS testing so it may help you figure out what is occurring within your course if it behaves differently at SCORM Cloud. 

Ashley Terwilliger-Pollard

Hi Sagar,

Is it a custom exit button? I do see another report filed with our team in regards to the AICC publish settings and using a custom exit button causing it to report complete and the workaround is to instruct users to close it with the web browser. In the meantime, I'll include this thread in the report filed with our QA team so that we can share any additional information and updates once available. 

Ashley Terwilliger-Pollard

Hi Sagar, 

Thanks for sharing that here and the close functionality within the trigger can be difficult as detailed here, but closing the browser window should allow elements to track as expected. If you're able to respond to Wilbert with additional information about what browser you're using he can help you investigate further. 

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