All Character Packs not Downloading

I have submitted a case for this. I am not sure why I am unable to download any character sets. When I click the Download button, it gives me an error after 10-15 seconds. Anyone else facing this issue? Could it be because a firewall in my company is preventing the download? It used to work earlier but not now.

I am attaching a screenshot of the big orange exclamation error that appears after it fails to download.

Thanks!

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