All slides and scenes flickering in Story View - unresponsive?

I have a large project (over 300MB), and I recently got a new computer with better RAM to help handle it.  I've been slowly importing scenes, 3 at a time, into a brand new .story file in a brand new installation of the application.  It's been going fine until now - the slides in Story View are flickering crazily between blank and their content, and I can't do anything in Storyline.  I can't even close it or save progress, so I have to end via Task Manager.

This is a problem I had in the old file, too.  Is it just a matter of too many slides?  What can I do?

36 Replies
Christine Hendrickson

Chris,

Your case and this issue are still being reviewed by our QA team. If you have some additional information to share, please do so. I'd be more than happy to update the case and share the information with QA. 

I know this is something we'd all like to see resolved, but I can only share information once I've received it. If I see any other updates to this, I will definitely share them with you. 

Thanks! I hope you have a great day

Christine

Jim Sweezie

Christine,

 I have encountered the same flickering problem that occurs when I try to load the story file and in the cases were it occurs Storyline never completes the load, is unresponsive and has to be terminated with Task Manager.  For me the problem is isolated to large files (over 500 slides).  Another piece to the puzzle - I can create a new project and import the project that will not load directly into storyline and it will import into the new project and I can work with it and save it but cannot re-open it.

The real point of this post is ask for clarification/how to do it for your comment on January 29th

"As I mentioned earlier, my opinion is that it's an issue when the machine tries to render so many of the previews at once - disabling this in settings would be a big help"

How do I disable this setting.

Thanks

Christine Hendrickson

Hi Jim,

My previous statement was an option I'd like to see available. This is just an option I believe may cut down on the original issue posted here. This is not currently an option. 

The trouble you're having does sound a little different,  however. I'm concerned with the fact that you're not able to access the files, large or not, after you've imported into a new project. That makes me wonder if there's an issue with installation, project file location, or corruption. 

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names.

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

If you are working locally, are you able to share one of the files with us for testing? Please be sure to share the case number with me, if you do decide to submit the files.

Thanks!

Jim Sweezie

Just to clarify I can work with the files once I import them into the new project.  I can edit, publish and save etc. and the problem only occurs once I close the file and then try to re-open.   Also to confirm it is a simple 5 character all alpha file name on a local hard drive.  The hardware is 16GB quad core i7 windows 7 64bit. 

Right now my go forward work flow appears to be open by import, keep it open, save often and don't close.

Thanks for the response

Suzanne D

Just read the thread. Having the same issue of blinking slides. My file is about 250MB; not as large as some of your's and initially i thought it was the file size that was creating the flickering. Someone suggested to reinstall.

After reading this thread, I am not sure that file size is the issue or reinstalling is the answer. I uploaded the file to someone else's system who has not had the flickering problem. He tried to open the file and it flickered for him too. He had to close the file using the Task Manager.

Thanks,

Suzanne

John Nelsen

Hello,

I see it's been a couple months. Any update on a resolution to this problem? I'm working on a file (relatively small in comparison to some at 10MB) and just encountered the flashing thumbnail slides in the story view. I'm unable to do anything since the file starts off in story view and locks the program down. I could really use some help. 

Thanks, 

John

Ashley Terwilliger

Hi John and welcome to Heroes! 

The previous post that Christine linked to included the following troubleshooting steps based on Storyline exhibiting erratic behavior:

First, try restarting your machine first. This refreshes the system and usually resolves erratic issues when working with Articulate software (and other software as well). 

In addition, when creating, editing, or publishing a Storyline project, be sure you're working from your local hard drive (typically your C: drive). Working from a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes you've made to your project, and loss of resources. 
  
Please review the following article for more information: 
http://articulate.com/support/kb_article.php?product=st1&id=cw6rhkr2xpxr 

If your Storyline software is still not working properly, a simple repair may fix the problem.  Please review the following article to learn how: 
http://articulate.com/support/kb_article.php?product=st1&id=zibo784o5b2e 

Restart you machine after repairing Storyline to complete the reinstallation process, then test the software again. If the issue persists, please carefully follow the troubleshooting steps in this article: 
http://articulate.com/support/kb_article.php?product=st1&id=gdz9t4lj0g7w 

If you're still having difficulty, please submit a Support case so that our team can check into your file. Thanks!