I just lost all of my work. I saved my file for the day. (I even did a save as to a thumbdrive as a backup). When i went to open the file this is what i got.
Nothing. Everything is gone. Please advise. 5 scenes. 90 slides. Gone. File size was only 30 mbs.
You may want to contact your IT department and see if they can do a file restore. Most organizations will back their network files up daily. I know it doesn't help get back the work you did today, but it's a start.
I was able to restore the file to an older date. I only lost 3+ days of work. Much better than 3 weeks. But every time I save the file, I lose all my slides.
Anyone think of a solution to this? Do I never close the file? Never turn my computer off?
Really sorry to hear this, Marc. Would you mind submitting a case so we can log it and help you determine what might have happened, as well as offer some advice on how to prevent it from happening in the future?
Already did. I think I might have narrowed it down. After restoring back 3 days before the error occurred, I started copying slides one at a time into a completely new storyline file.
There was one slide with two text entry triggers that would crash S***yline. "Storyline has stopped working and will now close".
Sucks that a bad/corrupt slide causes you to lose an entire course.......
Thanks for the info. I see your case now - it's been escalated and our support engineers are taking a close look at things. You should be hearing something soon. Apologies again for the trouble.
Same problem I am facing here. I have almost 19 scenes, about 120 slides and 290 mb file size. Now I just lost all of my slides when open files. I have tried more and more time to open the file in my system, but same file is open properly in other system successfully. Is there any technical options have in storyline that can show all slides in the project.
Yes truly I am able to open the .story file on other machines but not in my particular machine. I am working on Local drive, not on network or shared drive.
Please suggest the right way if you have any idea.
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I assume both the network file and the thumb drive are showing blank?
Correct. I look like my avatar right now.
You may want to contact your IT department and see if they can do a file restore. Most organizations will back their network files up daily. I know it doesn't help get back the work you did today, but it's a start.
I was able to restore the file to an older date. I only lost 3+ days of work. Much better than 3 weeks. But every time I save the file, I lose all my slides.
Anyone think of a solution to this? Do I never close the file? Never turn my computer off?
Really sorry to hear this, Marc. Would you mind submitting a case so we can log it and help you determine what might have happened, as well as offer some advice on how to prevent it from happening in the future?
Already did. I think I might have narrowed it down. After restoring back 3 days before the error occurred, I started copying slides one at a time into a completely new storyline file.
There was one slide with two text entry triggers that would crash S***yline. "Storyline has stopped working and will now close".
Sucks that a bad/corrupt slide causes you to lose an entire course.......
Thanks for the info. I see your case now - it's been escalated and our support engineers are taking a close look at things. You should be hearing something soon. Apologies again for the trouble.
If they can strip out a slide from the backend, and save everything else, i'll buy you a beer. It's slide 2.19 that has gone evil.
Hi Peter,
Hope you are doing well.
Same problem I am facing here. I have almost 19 scenes, about 120 slides and 290 mb file size. Now I just lost all of my slides when open files. I have tried more and more time to open the file in my system, but same file is open properly in other system successfully. Is there any technical options have in storyline that can show all slides in the project.
Thank you,
Sorry for the trouble, Chandra.
Just to be clear, you're able to open the .story file on other machines but not your particular machine?
Can you please confirm that you're working locally, and not on a network or shared drive?
Also, please feel free to attach your .story file here, or send it to us privately, and we'd be happy to take a look at things.
Thanks!
Hello Peter,
Yes truly I am able to open the .story file on other machines but not in my particular machine. I am working on Local drive, not on network or shared drive.
Please suggest the right way if you have any idea.
Thank you!
Both PC has 4 GB RAM and 64 bit Operating System.
Hi Chandra,
Do you have admin rights on your machine? Are you able to open other Storyline files?
Are you able to attach your .story file here or send it to us privately so we can test it on our end?
Thanks!
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