All sound on layers get triggered.

Feb 01, 2019

Hi there,

All of the sound I have on my slide layers gets triggered when a learner closes the 'Invalid answer' box. Is this a common problem? Please help.


Thank you.

8 Replies
Leslie McKerchie

Hello Mareliza and welcome to E-Learning Heroes :)

It is a current issue that we have reported and is open with our team.

I will add this conversation to the report so that we can share updates as we can.

We do have this workaround listed in the meantime:

  • Add a Play Media <Audio Name> when timeline starts trigger on both Correct/Incorrect layer.
Leslie McKerchie

Hi Mareliza,

Are you still referring to the original issue or are you running into another issue after adding the trigger that we discussed above?

Here is the scenario for the original issue if you'd like to verify everyone is testing the same issue:

  • Audio on both the correct and incorrect layers
  • Click the Submit button without answering the question
  • Click OK when the dialog box ("You must complete the question before submitting") pops up
  • At this point the audio on both feedback layers is playing simultaneously

Let me know if you're running into something different or if the solution above is not working as expected.

Mareliza Kirschbaum

Hi Leslie, apologies. I am talking about the same original issue. 

We are all working on the same product using Articulate Storyline, and some of us get the above issue when we do exactly as you stipulated. Some of us can't replicate the issue at all. So after they click OK they don't have any audio playing (which is how we want it to be!) It has just been a bit confusing trying to figure out why some of us have this problem and some of us not. We are currently trying to test and see if the problem carry over into our end-product. If you have any thoughts, please share!

I have also chatted to Gerald from Articulate and he suggested that it can be 1 of 2 things: 

1. Project file set up. The project file of the unaffected users is different from yours or into the bug.
2. Storyline 360 version they're currently using.

I don't think it Is the file setup...can it really be the version of storyline that we are all using?

thank you.

Crystal Horn

Hi, Mareliza.  Yes, colleagues on different versions could see different behavior.  We saw this bug appear in update 22.  If folks are using an earlier update, they shouldn't see this behavior.  Go to Help > About Storyline to check what version you are using.

For those using update 22 through update 24, they will see the issue in the published output as well.  As Leslie mentioned, we'll be sure to update you with any changes.

If you're not seeing a difference in the version of Storyline 360 between your users, please let us know, and we can take a deeper look!

Leslie McKerchie

Great news!  We just released another update for Articulate 360, and included a few important fixes that you'll see in the release notes here.  

The item you'll be interested in is:

Fixed: Audio tracks from multiple layers could play simultaneously, even when the layers weren't open.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

This discussion is closed. You can start a new discussion or contact Articulate Support.