I have created variables to track a user's progress through "chapters" in my Storyline project which displays progress in a "Chapters Completed" box. When a user closes the program and comes back at a later date, these variables seem to disappear and the "Chapters Completed" box is empty. I have selected "Always resume" in the player and unchecked "When running in LMS, ignore Flash cookie". Why does my user lose this information? Is there any way a user can come back and still have the variables retained?