Always resume

I have created variables to track a user's progress through "chapters" in my Storyline project which displays progress in a "Chapters Completed" box.  When a user closes the program and comes back at a later date, these variables seem to disappear and the "Chapters Completed" box is empty.  I have selected "Always resume" in the player and unchecked "When running in LMS, ignore Flash cookie".  Why does my user lose this information?  Is there any way a user can come back and still have the variables retained?

6 Replies
Michael Hinze

I would try checking the "When running in LMS, ignore Flash cookie" option and test again.

See here for info on how the player's resume behaviour is set, especially this bit:

If you choose Always or Prompt, and if you'll be hosting your content in an LMS, do one of the following:

  • If your LMS supports bookmarking, mark the box labeled When running in LMS, ignore Flash cookie. The LMS will control resume behavior in this scenario.
  • If your LMS does not support bookmarking, uncheck When running in LMS, ignore Flash cookie. The Flash cookie will control resume behavior in this scenario."
Laurie Noffs

I am not publishing to LMS.  I am publishing for Web so I have no SCORM options.  I have unchecked the When running in LMS, ignore Flash cookie box.  If a user closes my program and then re-opens it the variables are retained.  If they completely log out of the website and then log back in the variables are gone.

Ashley Terwilliger-Pollard

Hi Laurie,

If you're using the publish to web option, and your website requires that users log in - could it be clearing out their history and cache when they log out? The resume data is held in a Flash cookie - so if the web site or the user is clearing out that information it would not be saved - or if they're accessing the course from another computer. 

Laurie Noffs

Ashley Terwilliger said:

Hi Laurie,

If you're using the publish to web option, and your website requires that users log in - could it be clearing out their history and cache when they log out? The resume data is held in a Flash cookie - so if the web site or the user is clearing out that information it would not be saved - or if they're accessing the course from another computer. 

This sounds like our scenario.  Thank you all for your support on this!