I'm pleased to announce that Storyline 2 Update 5 is now available. This update makes it easier to create accessible e-learning content, improves HTML5 performance, and of course squashes lots of bugs. Read all about it now (or just jump over to the update page).
Not sure if this will help but I had issues with the timer in Update 1 and found just opening the options on the results slide and republishing fixed it
Yeah, sorry Gem. Guess I misunderstood what you were trying to accomplish. I have not had issues with using quiz timers so long as I keep all my quiz slides in their own scene, separate from the rest of the training, and then just tweak as needed.
Hi Sarah! Sorry that I missed your original post/question in this thread. Do you have a file that we could take a look at? If you cannot share here in the forum, please share here with our support team.
Thanks. I think it was actually -- in the Start Timer Result Slide Properties panel, I forgot to select "With first question" instead of "With first slide" and since it was a quiz bank, it wouldn't register since the quiz bank is probably considered a separate component now. The counter now displays.
Has anyone else run into slides and/or master's being corrupted after this update? I have a set of triggers on a master slide. The slide keeps duplicating and then wiping out my triggers. I deleted everything off the master and made a new layout, but I'm having the same issue over and over again. I created a new file, but when I paste over the content from the other file, the same thing happens. My other colleague had a few slides lock up on her, and she just had to rebuild them. Is this happening anywhere else?
For those of you who experienced the issues with right click triggers not working in Update 5, we've replicated that and reported it to our QA team for review. If you need access to update 4, please connect with our Support team here.
Sorry for the late replay Laura. I went through several of my older projects just to make sure, but everything seems to be working just as it was before Update 5 with no issues here.
Thanks for the discovery. I think we're just going to hold off updating our current version to update 5. I also realized that when we did upgrade from SL1 to SL2, despite that fact that our SL1 files were backed-up via SL2, we were unable to reopen those backed-up version on SL1 since SL2 kept taking over any and all files residing on the same system.
Hi Gem! You would need to be sure that you utilized the backup version and you can right click to choose what program to open the file with. This will allow you to toggle between SL1 and SL2. You can also open the program that you wish to use first, then navigate to the project. Whatever the default Storyline program is, sounds like SL2 in your case, will try to open the file first. Sounds like this is what you are running into :)
I've tried opening the utilized backup file version in SL1 but a message prompts that says it can only open it in SL2 - granted, I have both SL1 and SL2 on the same system. You can try replicating and see what you come with. It seems that SL1 and SL2 conflicts when installed on the same system.
We support them on the same system Gem. If you'd like to share a backup file with me, I'd be happy to take a look. If you cannot share it here, you are welcome to share here privately.
Once there's a fix for Laura's issues with corrupted master slides and updates, then I will be more comfortable upgrading. It would not be an efficient workflow to go back and forth to SL1 and SL2 for our production and deadline driven collaborative on projects.
So the only solution to my problem is to uninstall and reinstall. This is the second time I have had to do this with the Articulate products and I have been using them for less than a year. My colleague has had to do this a least once, as well. Frankly, this is a very poor solution and I think Articulate needs to do something to ensure that the users of their products are not losing valuable time uninstalling/reinstalling the products.
Hi Gem. I see this as well. You can open the SL1 file if you first launch SL1, and then open the file once it has loaded up using the open file function. You are right though that whatever SL1 file you try to load up by clicking/double-clicking will default to opening in SL2 and it should ask you if you want to create an SL1 backup.
Thanks. I am aware of this, but it is too confusing switching back and forth different versions when that shouldn't be the workflow in the first place. It should just work wonderfully in SL2 and now update 5.
I can't attribute the issue I'm having to the update, since no one else has had a similar situation come up. I was asking to rule out potential issues with that particular file (since I experienced the issue right after my update). I've sent it to the support and I really think it's just this file. I haven't had any other issues since upgrading to 2.
208 Replies
Not sure if this will help but I had issues with the timer in Update 1 and found just opening the options on the results slide and republishing fixed it
I never saw it until this update. Anyone know of a fix?
Yeah, sorry Gem. Guess I misunderstood what you were trying to accomplish. I have not had issues with using quiz timers so long as I keep all my quiz slides in their own scene, separate from the rest of the training, and then just tweak as needed.
Hi Sarah! Sorry that I missed your original post/question in this thread. Do you have a file that we could take a look at? If you cannot share here in the forum, please share here with our support team.
Thanks. I think it was actually -- in the Start Timer Result Slide Properties panel, I forgot to select "With first question" instead of "With first slide" and since it was a quiz bank, it wouldn't register since the quiz bank is probably considered a separate component now. The counter now displays.
Awesome Gem!
I couldn’t upload it to the forum, so I am sending it to the Support site right now.
Thanks,
Sarah
Thanks Sarah :)
You're welcome.
Sarah
Has anyone else run into slides and/or master's being corrupted after this update? I have a set of triggers on a master slide. The slide keeps duplicating and then wiping out my triggers. I deleted everything off the master and made a new layout, but I'm having the same issue over and over again. I created a new file, but when I paste over the content from the other file, the same thing happens. My other colleague had a few slides lock up on her, and she just had to rebuild them. Is this happening anywhere else?
Hi all,
For those of you who experienced the issues with right click triggers not working in Update 5, we've replicated that and reported it to our QA team for review. If you need access to update 4, please connect with our Support team here.
That's great Ashley. Right-click triggers have never worked reliably for me, so I hope a fix is in the works soon!
Sorry for the late replay Laura. I went through several of my older projects just to make sure, but everything seems to be working just as it was before Update 5 with no issues here.
Thanks for the discovery. I think we're just going to hold off updating our current version to update 5. I also realized that when we did upgrade from SL1 to SL2, despite that fact that our SL1 files were backed-up via SL2, we were unable to reopen those backed-up version on SL1 since SL2 kept taking over any and all files residing on the same system.
Hi Gem! You would need to be sure that you utilized the backup version and you can right click to choose what program to open the file with. This will allow you to toggle between SL1 and SL2. You can also open the program that you wish to use first, then navigate to the project. Whatever the default Storyline program is, sounds like SL2 in your case, will try to open the file first. Sounds like this is what you are running into :)
We'll definitely keep you posted David!
I've tried opening the utilized backup file version in SL1 but a message prompts that says it can only open it in SL2 - granted, I have both SL1 and SL2 on the same system. You can try replicating and see what you come with. It seems that SL1 and SL2 conflicts when installed on the same system.
Hi
This seems to have worked re the installation.
Many thanks
Anna
We support them on the same system Gem. If you'd like to share a backup file with me, I'd be happy to take a look. If you cannot share it here, you are welcome to share here privately.
Thanks for the update Anna :)
Once there's a fix for Laura's issues with corrupted master slides and updates, then I will be more comfortable upgrading. It would not be an efficient workflow to go back and forth to SL1 and SL2 for our production and deadline driven collaborative on projects.
So the only solution to my problem is to uninstall and reinstall. This is the second time I have had to do this with the Articulate products and I have been using them for less than a year. My colleague has had to do this a least once, as well. Frankly, this is a very poor solution and I think Articulate needs to do something to ensure that the users of their products are not losing valuable time uninstalling/reinstalling the products.
Sarah
Hi Gem. I see this as well. You can open the SL1 file if you first launch SL1, and then open the file once it has loaded up using the open file function. You are right though that whatever SL1 file you try to load up by clicking/double-clicking will default to opening in SL2 and it should ask you if you want to create an SL1 backup.
Thanks. I am aware of this, but it is too confusing switching back and forth different versions when that shouldn't be the workflow in the first place. It should just work wonderfully in SL2 and now update 5.
Hi Gem,
I can't attribute the issue I'm having to the update, since no one else has had a similar situation come up. I was asking to rule out potential issues with that particular file (since I experienced the issue right after my update). I've sent it to the support and I really think it's just this file. I haven't had any other issues since upgrading to 2.
This discussion is closed. You can start a new discussion or contact Articulate Support.