208 Replies
Aaron Kapala

Hi There,

We have a client who use Internet Explorer 8 in their site and we have created modules for them which work fine. Since this upgrade anything that we update and publish for them does not work on IE 8 anymore but can work on google chrome. This client can not push google chrome out across the trust for a while now. Any idea why this is not working on their site. 

We have tested a file published before the upgrade and then after and it doesn't work with the file published after. We are having so many problems since this last upgrade which is causing us a lot more work. After reading a lot of these issues that has been caused something really needs to be done about it. We moved away from Adobe Captivate because there is always bugs and rather than them fixing it they just bring a new version out. We thought that Articulate was the way forward but since this update we are re-thinking that this may have been the wrong choice!

Ashley Terwilliger-Pollard

Hi Aaron,

I haven't heard of a specific issue with IE8 and update 5 of Storyline 2, but would be happy to take a look at one of your courses if you're able to share. If you're able to share here, please include a copy of the .story file using the "add attachment" button. You could also send it along to our team ehre. 

Trevor White-Miller

Aaron, My major client also runs mainly IE8 on XP. I've had no issues since upgrade 5. In fact is was a huge relief to see this particular upgrade as it fixed so many things.

Apart from testing on a number of physical test machines I also test all my courses on Browserstack which is an online testing platform which gives you access to every operating system and browser combination for PC, tablet and phone. You may want to put your affected courses on Scorm cloud and then try viewing them with IE8 through Browserstack.    

Linda McCroft

I'm quite new to Storyline 2 and have just downloaded Update 5, however when I clicked 'run' I was given a box to uninstall storyline 2. Is this normal? Do I have to uninstall and then re-install the new version which includes the update? I was expecting to just install update 5 to the existing version.

Many thanks, Linda

Trevor White-Miller

Hi Linda, Yes that is normal. In fact is it very important that you uninstall the previous version. When you have upgraded and restart Storyline again it will appear that you are on the 30day trial. Just hit the 'Activate' option and your previous serial number will automatically be populated for you.  

Chris Wall

The company I work for just updated my Storyline 1 to Storyline 2. When I saw that there was an update, I started to update.

But then, when I started the update, I was asked whether I wanted to uninstall Storyline. Until I know what's going on, I declined to uninstall the software.

I was looking for a readme file that might walk me through the update, but failing that, decided that this was probably the best place to ask about this.

Any ideas?


Brett Rockwood

When you click to open an SL1 file it will open and convert to SL2 but it also saves a backup copy in SL1 format. To actually open a file in SL1 you have to have SL1 open and then select the file from the Open menu, i.e., you can't open a file in SL1 by double clicking it; you have to open it from within the application.

Ashley Terwilliger-Pollard

Hi Chris,

When updating say from Storyline 2 Update 4 to Update 5, you'll want to follow the directions to first uninstall and then install the update. As Brett mentioned Storyline 1 and 2 can coexist on the same system/PC - so you should be good to go there.

It sounds like you're current with your SL2 updates, and SL1 is on Update 8. If you need to be sure that other folks can edit your SL1 files you won't be able to make any changes to them in SL2 as it's not backwards compatible.